Agatha Jan

Bristol-based final-year BA (Hons) student at the University of Derby, having commenced my studies in January 2026 (Expected completion May 2027). Experienced in customer service, reception and operations support, and currently volunteering within an external communications team. Available for full-time and part-time work.

Bristol Green Party – External Communications Team Volunteer | Aug 2026–Present

• Maintain communications records, content trackers and databases.

• Research relevant council/government announcements and consultations.
• Summarise research and information for officers and team members.
• Support external communications and campaign activity.

The Sofa Delivery Company – Operations Support Assistant | Oct 2024–Dec 2025

• Managed customer enquiries by phone and email.

• Processed delivery bookings, order updates and operational data.
• Maintained accurate records using Excel and internal systems.
• Supported managers with administration and basic Power BI reporting.

Pelican Business Services – Customer Relations Adviser | Aug–Oct 2024

• Assessed customer eligibility for support schemes.

• Managed customer enquiries and maintained accurate records.

Unite Students – Emergency Contact Centre Adviser | Oct 2022–Jan 2023

• Responded to customer enquiries and provided support.

• Recorded and updated information accurately across internal systems.

Mentfield – Junior Customs Clearance Operator | 2021

• Processed import and export customs declarations.

• Maintained accurate data across freight and customs systems.

University of Derby

BA (Hons) International Hospitality Business Management

January 2026 – Expected completion May 2027

Canterbury Christ Church University

DipHE International Tourism Management

2018 – 2021

St Bede’s Catholic College Sixth Form A Levels

Completed 2017