Liz Morrison
Experienced Learning, Training and Quality Manager
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About
Experienced Learning, Training and Quality Manager with over 15 years' experience designing, implementing and leading training, coaching and quality assurance programmes. Proven track record of building high-performing teams, developing learning strategies from the ground up and driving continuous improvement through effective coaching, stakeholder engagement and performance management. Skilled in creating and delivering engaging learning solutions across face-to-face, remote and blended environments, with extensive experience working alongside clients, senior leaders and operational teams to achieve business objectives.
Recognised for combining strong people-development skills with a data-driven approach to quality and performance improvement. Now seeking a new opportunity within Learning & Development, Training, Quality or Organisational Development where I can apply my expertise, continue to grow professionally and make a significant contribution to organisational success.
Experience
Quality and Training Manager - Stratcom UK - UK and Canada
(2017-06)
Built and helped grow the UK business by recruiting, training, and managing a specialist team of telephone fundraisers. Since 2020, have worked primarily remotely across the UK and Canada, developing innovative learning solutions and providing tailored coaching support.
- Lead quality management processes
- Collaborate with charity clients on campaign training strategies
- Design onboarding programmes
- Develop quality assurance frameworks
- Create training materials and presentations
- Deliver training both internally and externally
Training Manager - Pure Fundraising
(2015-02 - 2017-06)
- Designed the organisation's fundraiser onboarding programme
- Developed upskilling initiatives
- Maintained quality policies
- Managed a team of three trainers
- Delivered client briefings
- Facilitated Train the Trainer programmes
Telecommunications Trainer - Pell and Bales
(2011-02 - 2015-02)
- Delivered campaign briefings
- Provided one-to-one coaching
- Helped develop consistent and effective training approaches across fundraising campaigns
Campaign Coach - Pell and Bales
(2010-07 - 2011-02)
- Provided individual coaching support
- Addressed campaign challenges
- Guided fundraisers through structured personal development sessions
Charity Telephone Fundraiser / Training Assistant - Pell and Bales
(2008-10 - 2010-07)
- Supported charity fundraising campaigns
- Assisted with the induction and training of new fundraisers
Concession Manager - Beales Department Store - Worthing
(2006-07 - 2008-10)
Weekend Sales Assistant - Next - Horsham
(2001-11 - 2006-07)
Education
BA (Hons) - Constructed Textile Design - University for the Creative Arts
Art Foundation Diploma - Brighton City College
3 A Levels - Steyning Grammar Sixth Form College
10 GCSEs - Steyning Grammar School
