Senior Facilities Manager at Lambert Smith Hampton (2025-09 – Present)
Since being promoted to Senior Facilities Manager at Lambert Smith Hampton, I am responsible for the operational management and performance of a portfolio of 56 Commercial properties circa £300k of income into the business.
- Lead operational performance across a national portfolio of 56 commercial assets.
- Act as the Key client contact.
- Manage statutory compliance programmes, ensuring adherence to all relevant legislation and regulatory requirements.
- Oversee annual budgets, financial forecasting, and cost control initiatives.
- Direct contractor procurement, performance management, and service delivery.
- Deliver refurbishment and capital works projects from inception through completion.
- Provide mentoring, coaching, and leadership support across the wider FM team.
- Support continuous improvement initiatives, driving operational efficiencies and enhanced client outcomes.
- Managing all risk and overseeing all compliance tasks across the portfolio.
- Monitoring KPIs and contractor performance.
- Producing and reporting Monthly Client report and leading quarterly meetings.
- Ensure all works are delivered in accordance with CDM regulations, maintaining up-to-date contractor documentation and site compliance records.
- Provide full support with lease and tenancy management, including dilapidation assessments, handovers, and mobilisation of new properties.
Facilities Manager at Lambert Smith Hampton (2022-11 – 2025-09)
Responsible for full FM delivery across 18 sites including industrial campuses, retail parks, and multi-tenanted offices. Leading compliance, contractor management, service charge oversight, and tenant liaison.
- Manage and oversee compliance, maintenance, and operational performance across a portfolio exceeding 1 million sq ft, ensuring tenant satisfaction and statutory adherence.
- Develop and implement Planned Preventative Maintenance (PPM) schedules, reducing reactive maintenance by 35% and increasing asset longevity.
- Lead budgeting and financial forecasting for each property; oversee service charge budgets, including one exceeding £1 million, with accurate reporting to clients and tenants.
- Coordinate and supervise all contractor and service provider activity, ensuring works are completed safely, within SLA timelines, and in line with health & safety legislation.
- Administer and monitor CAFM systems to ensure effective tracking of reactive tasks, planned works, and certification management.
- Manage and review all RAMS and ensure safe systems of work across maintenance, project works, and inspections.
- Conduct regular site inspections, audits, and compliance checks to identify issues early and maintain high standards across all properties.
- Lead major and minor project works, including capital expenditure refurbishments and infrastructure improvements up to £250k.
- Act as primary point of contact for occupiers; maintain strong tenant relationships and respond promptly to all queries or escalations.
Facilities Helpdesk Advisor at CBRE (Boots HQ Account) (2021-09 – 2022-11)
Worked directly with one of CBRE's largest and most high-profile clients, Boots, supporting FM delivery across the national HQ and wider portfolio. First point of contact for reactive and planned work, as well as contractor compliance.
- Logging all reactive jobs
- Communicating with all CBRE contractors
- Requesting ETAs for reactive jobs
- Updating all outstanding jobs
- Requesting quotes and RAMS when applicable
- Requesting POs and ensuring they were distributed to the correct departments
- Ensuring that all reactive work was completed within its SLA
- Supporting the engineering team with parts requests
- Responding to all emails within 24 hours
- Answering all helpdesk phone calls
- Assisting in chasing ETAs for scheduled maintenance
- Updating the catering team on all reactive and scheduled work
- Providing weekly updates on outstanding open jobs
- Ensuring the client was kept informed of open jobs, including updates and any necessary remedial actions
- Assisting with coverage of the maintenance PPM scheduler and Safe Site
- Registering new contractors and conducting site inductions
- Verifying that contractors had the required RAMS and permits for their work
- Supplying authorities to work
- Providing ad hoc reception cover as needed
Administrator at Ernehale Lodge Nursing Home
Covid Safety Monitor / Cleaner at Lady Bay Pub, Greene King
Retail Assistant at River Island
Waitress - Local Café/Bar at Various
