Loraine Mitchell

Operations Manager with experience in hospitality, care, and administration.

Owned The Strathearn

Hotel for 10 years, leased out, then returned as Operations Manager (2024–2025). 18 years supporting family businesses in a management capacity. Skilled in bookings, customer service, supplier negotiation, compliance, and team leadership. Seeking to transition into funeral care, bringing strong empathy, organisation, and client support skills.

Operations Manager - The Strathearn Hotel - Kirkcaldy

(2024-01 - 2025-01)

Owner 2014–2024; returned as manager after lease ended

• Oversaw daily operations: kitchen, housekeeping, restaurant, front of house, and functions
• Managed staffing, rotas, bookings, invoicing, and guest communications
• Handled enquiries, quotes, complaints, and resolved customer issues
• Planned and ran 40+ weddings/events annually
• Negotiated with suppliers, managed stock, and ensured compliance with environmental health & hygiene standards
• Supported all departments during peak periods; role ended following ownership change

Care Provider - Family & Home Care

(2009-01 - 2024-12)

• Managed household budgeting, scheduling, and maintenance
• Planned and delivered home education, tracked progress
• Provided daily personal care and support for family members
• Organised health and care routines through the Covid-19 period

Office Assistant - Siis Ironmongery

(2007-01 - 2009-12)

• Handled mail, calls, and customer enquiries
• Ordered supplies, maintained stock, and completed general admin

Long Term Care Assistant - Abbotsford Nursing Home

(1999-01 - 2005-12)

• Provided personal care: washing, dressing, meals, and mobility support
• Monitored residents' health and reported updates to nursing staff
• Offered companionship and support to residents and their families