Lorena Costea

Dedicated and personable hospitality professional with 3 years’ experience as a Room Attendant in Premier Inn hotels and valuable experience as a Guest Service Assistant and Guest Service Supervisor at The Corner Hotel, Whitechapel. Confident in delivering exceptional guest experiences, supporting front desk and F&B operations, and leading day-to-day guest service activities. Known for being professional, approachable, reliable, and highly organised, with excellent communication skills and a genuine passion for creating a welcoming and memorable experience for every guest.

Guest Service Assistant / Guest Service Supervisor - The Corner Hotel, Whitechapel - London

• Worked for 1 year as a Guest Service Supervisor, taking responsibility for delivering a consistently warm, professional, and memorable guest experience.
• Supervised day-to-day guest service operations, supporting the front desk and F&B teams and helping ensure smooth and efficient hotel operations.
• Welcomed guests with a friendly and professional approach, handled enquiries and requests, and resolved concerns calmly and effectively.
• Supported and guided colleagues during busy periods, helping maintain high standards of customer service, presentation, and professionalism.
• Assisted with reception duties, check-in and guest support, while ensuring accurate communication between guests, housekeeping, management, and other departments.
• Experienced in waitressing, barista duties, cash handling, and F&B support, with a strong focus on quality, attention to detail, and guest satisfaction.
• Trusted to remain organised, approachable, and professional while managing multiple priorities in a fast-paced hotel environment.

Room Attendant - Premier Inn - London Bridge & Kensington, London

• Provided high-quality room cleaning and preparation, ensuring guest rooms were consistently presented to Premier Inn standards.
• Maintained excellent standards of cleanliness, hygiene, presentation, and attention to detail across guest bedrooms and bathroom areas.
• Prepared rooms efficiently within required timeframes while ensuring every detail was checked before rooms were released for guests.
• Followed health, safety, and housekeeping procedures carefully and responsibly at all times.
• Responded politely and professionally to guest requests, creating a welcoming and comfortable environment for every guest.
• Reported maintenance issues, damaged items, and other concerns promptly to the appropriate team to support a smooth guest experience.
• Worked effectively as part of a busy housekeeping team, demonstrating reliability, time management, teamwork, and a strong work ethic.