Leah Kerr

My name is Leah, I am a third-year Neuroscience with Psychology student with over five years of hospitality experience, having worked in the industry since I was 16. I play lacrosse for the University of Aberdeen and have a passion for travelling, meeting new people, and experiencing different cultures.

Guest Service Assistant at Hampton by Hilton (2024-09 – Present)

• Welcomed guests, and handled check-ins and check-outs - ensuring a smooth stay for all guests
• Assisted guests with queries, requests and hotel information.
• Answered phone calls capably managed company bookings and reservations
• Dealt with guest complaints professionally and worked through challenging situations calmly
• Kept the reception and bar areas clean and tidy while serving drinks with the correct legal measures.
• Completed duty manager training, gaining experience in hotel operations and leadership.

Camp Counsellor at Camp Walden (2025-06 – 2025-08)

I worked as a camp councillor at an American summer camp, living with and supporting children over an 8-week period.

• Provided emotional support and guidance to children, especially in times where they experienced; homesickness, anxiety, and personal challenges.
• Developed strong patience, empathy, active listening, and communication skills.
• Created a safe, inclusive, and positive environment where children felt supported and encouraged.
• Organised and participated in activities designed to promote teamwork, confidence and enjoyment.
• Demonstrated responsibility, adaptability, and strong interpersonal skills whilst working as part of a team.

Conference and Banqueting Assistant at Hilton (2022-10 – 2024-11)

• Provided food and table service at large formal events in a fast-paced environment.
• Carefully managed dietary requirements and individual meal orders, ensuring accuracy and attention to detail.
• Developed strong communication and customer service skills through regular interactions with guests.
• Efficiently cleared and reset tables of up to 10 guests during breakfast and dinner services, sometimes buffet style meals.
• Maintained high presentation standards by polishing cutlery and folding napkins throughout each shift.
• Demonstrated teamwork, organisation, and the ability to work efficiently under pressure.

Temporary Sales Assistant at New Look UK Limited (2023-11 – 2023-12)

Worked part-time at New Look, Irvine during the busy Christmas period, gaining experience in a fast-paced retail environment.

• Assisted customers by providing a friendly, helpful service and ensuring a positive shopping experience.
• Operated tills, collected online orders, priced reduced items, and replenished stock on the shop floor.
• Developed strong communication and customer service skills.
• Supported colleagues with shared tasks and store displays.
• Developed more ability to work under pressure during a busy period of the year.

Bachelor's degree in Neuroscience with Psychology – University of Aberdeen (2024-09)

Scottish Higher – Wellington School (2011-08 – 2024-06)