Louis Chen

A reliable and motivated individual who has recently completed GCSEs, seeking a part-time Summer Team Member role. Brings practical experience in customer service, shelf restocking, and accurate cash handling from working in a busy family retail store and managing an independent car valeting service. Proven to be punctual, trustworthy, and eager to bring a hard-working attitude to a retail team.

Cashier at Sunlight Fish and Chips (2023-02 – 2026-05)

Assisted with daily operations in fast-paced family business, managing variety of responsibilities from customer service to stock management.

• Processed payments swiftly for improved customer experience.
• Handled returns and exchanges following company policies, resulting in satisfied customers.
• Handled high volumes of transactions during holiday seasons efficiently.
• Took initiative in restocking shelves during downtime, enhancing product availability.
• Used Point of Sale system efficiently, speeding up transactions.

Independent Car Detailer at Self Employed (2024-07 – 2025-06)

• Restored vehicle condition through thorough washing, polishing, and waxing, improving overall appearance and value for over 35 regular customers.
• Applied touch-up paint to minor scratches, enhancing vehicle aesthetics and driving high customer satisfaction.
• Ensured safe handling of specialized cleaning chemicals during processes to protect health and environment.
• Prioritised workload effectively, managing up to 10 vehicle bookings per week according to customer needs and deadlines.

Customer sales assistant at Boots (2025-10 – 2025-10)

• Ensured compliance with health and safety regulations within retail environment.
• Increased customer satisfaction with prompt complaint resolution.
• Maintained shop floor cleanliness for inviting shopping environment.
• Provided exceptional service, boosting repeat business rates.

GCSEs in All Subjects – Verulam School (2021-09 – 2026-05)