Louis Day
Versatile professional with experience in accounting, credit collecting and call handling
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About
I am a versatile individual with experience in accounting, credit collecting and call handling. Most recently I have worked within an FCA regulated role, ensuring the highest standards are adhered to. Working in various roles has helped me understand a large number of business and consumer perspectives, enabling me to build stronger personal strengths. As pandemic pressures ease, I want to root myself into a company with whom I can work with to help them grow too.
Experience
Control Operator - CMG Recovery
(2021-07)
Temporary placement
Bartender - Cosy Club
(2020-07 - 2021-05)
Temporary placement
Accountant - Retail Merchant Services
(2019-08 - 2019-09)
Assisting the business in contacting clients and taking payment for outstanding accounts and ensuring that the money owed is recovered, setting up any and all necessary arrangements, call back and so forth.
Reception & Compliance - Cell Cast
(2019-02 - 2019-08)
On a day to day basis I'd take payments, connect callers to the relevant departments, and respond to active online help messaging services, answering queries via email, amending spreadsheets and call monitoring.
Telephone Collection Agent - Credit Security Limited
(2017-02 - 2019-01)
I researches information about debtors involving details like new addresses and other information and seeks to reach out and obtain past due payments. I'll set arrangements with debtors and maintain accounts, keep time schedules, arrange call back and deal with vulnerable customers to establish affordable arrangements based on their circumstances.
Switchboard Operator - ID Medical
(2016-10 - 2016-12)
Answer incoming phone calls and direct them to the right person or department, answer customer questions and complaints, and direct visiting customers to various locations within the company.
Telephone Collection Agent - TSYS
(2016-07 - 2016-10)
Assisting the business in contacting debtors to claim outstanding debts and ensure that the money owed is recovered in as little time as possible. Also monitoring assigned accounts to identify outstanding debts, coming up with a plan and taking action to recover outstanding payments, and finding and contacting debtors to investigate their payment status.
Education
English C
Math B
Science B
Humanities D
Home Economics C
Digital Applications PASS
Public Services - First Diploma PASS
