Service Designer
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I am an ambitious professional specializing in user-focused UX/UI and service design, with over 8 years of experience working with Central or Local Government organisations such as Edinburgh, Scottish Borders, City of Westminster, Manchester City Council, Cabinet Office, UK Health Security Agency etc. I have acquired a wealth of skills and knowledge throughout my working career alongside working on and successfully completing numerous projects. I work hard to achieve the highest standards whilst assisting clients in accomplishing their own objectives through the design and development of solutions that meet their users’ needs.
❖ New product/services design
❖ Software design
❖ Decision making & problem solving
❖ Leadership of service design and delivery
❖ Data and user feedback gathering
❖ User-focused innovation, concept generation, and prototyping
❖ Advanced experience in building trusting and open relationships with clients
❖ A strong understanding of GDS and designing to government service standards including projects that passed assessments
❖ Producing documentation such as presentations, briefings, feature specifications, and processes
❖ Wireframing, flat designs and interactive prototypes creation in Figma
❖ Jira, Confluence, GDS prototyping kit
❖ Miro, Mural, Lucid
❖ Master Certified Internet Webmaster
❖ Designer (Master CIW Professional)
❖ OCR Level 1 Certificate for IT Users (New CLAIT)
❖ Certified Scrum Product Owner (CSPO) ❖ PRINCE2 Practitioner™
❖ ICM 3-level certificate in accounting ❖ PhD in Automotive Design
❖ Microsoft Office™ and Project™
