Lucy Akpan

Project and Operations Analyst with proven experience supporting complex, multi-stakeholder programmes in regulated environments. Strong track record of improving governance, strengthening data-driven decision-making, and coordinating delivery across multiple workstreams. Skilled in benefits tracking, risk management, and stakeholder engagement, with a structured approach to ensuring projects are delivered on time, within scope, and aligned to strategic objectives.

Registry Administrator - Coventry University

(2025-08)

• Processed 60–100 records daily across multiple information systems by reviewing, validating, and updating data, resulting in high levels of accuracy and compliance with institutional regulations.
• Maintained audit-ready documentation and digital records by applying information governance procedures, resulting in full compliance with data protection and record-keeping standards.
• Produced operational reports and performance trackers using Excel by analysing discrepancies and monitoring trends, enabling management to make data-informed decisions and improve reporting accuracy.
• Coordinated with internal stakeholders to resolve complex queries by gathering and validating information, resulting in timely issue resolution and improved service delivery.

Operations & Incident Coordination Assistant - Cadent Gas

(2024-09 - 2025-07)

• Managed 40–60 live operational cases daily by updating case management systems and tracking progress, ensuring high-quality service delivery and improved operational visibility across teams.
• Coordinated communication between customers, engineers, and internal stakeholders by managing real-time updates, resulting in faster issue resolution and improved customer satisfaction outcomes.
• Maintained structured case records and audit trails by accurately documenting actions and updates, ensuring full regulatory compliance and traceability of operational decisions.
• Identified and escalated high-risk or complex cases by applying risk-based judgement and documentation standards, ensuring timely intervention and reduced operational delays.

Assistant Estate Manager - NNPC Pension Fund Limited

(2022-11 - 2023-10)

• Supported procurement processes by sourcing quotations and coordinating suppliers, ensuring cost-effective and compliant purchasing decisions aligned with organisational policy.
• Assisted in tender preparation and supplier evaluation by compiling and reviewing documentation, enabling transparent vendor selection and improved procurement governance.
• Maintained contract registers, procurement records, and supplier documentation by implementing structured filing systems, resulting in accurate audit trails and improved document accessibility.
• Coordinated with contractors, suppliers, and internal stakeholders by tracking deliverables and resolving documentation issues, resulting in improved supplier performance and service delivery.

Project Support - INUA Consulting & Realtors

(2022-04 - 2022-10)

• Maintained project documentation and action logs by organising records and correspondence, ensuring clear governance structures and traceable project activities.
• Supported decision-making processes by preparing agendas and documenting meeting outcomes, enabling clear tracking of actions and improved delivery accountability.
• Supported contract compliance and document control by monitoring updates and maintaining organised project documentation.
• Facilitated communication between internal and external stakeholders by coordinating information flow, ensuring alignment across teams and reduced project delays.

MSc - Project Management - Coventry University (2024-01 - 2025-01)

BSc - Estate Management - Baze University (2018-09 - 2022-04)