Lucy Califano

Highly organised and dependable Administrator with extensive experience providing administrative, secretarial and office support across the property, healthcare, logistics and professional services sectors. Experienced in data entry, document preparation, diary management, customer service and maintaining accurate records. Proficient in Microsoft Office 365 and a range of office systems, with an excellent typing speed of over 85 words per minute.

Comfortable working independently or as part of a team, including remote working, and recognised for attention to detail, reliability and a proactive approach to improving administrative processes.

Administrator at ehB Residential Estate Agents (2021-07 – Present)

• Provide administrative support to a busy residential sales team.
• Book appointments for valuers and prospective buyers.
• Maintain accurate property records and update online property listings.
• Prepare marketing reports and sales documentation.
• Produce marketing literature and maintain office displays.
• Process invoices and maintain accurate records.
• Ensure compliance with Anti-Money Laundering, GDPR and Consumer Protection requirements.
• Carry out routine administrative tasks accurately while managing multiple priorities.

Secretary at Allcott Associates (2018-09 – 2021-07)

• Produced commercial and residential survey reports with a high level of accuracy.
• Managed surveyors' diaries and scheduled appointments efficiently.
• Liaised with clients, estate agents and commercial customers.
• Prepared quotations, tender documents and final reports.
• Processed invoices and maintained accurate client records.
• Successfully worked remotely during the COVID-19 pandemic, maintaining productivity and service standards. Liaising with and booking appointments for Vendors, liaising with Estate Agents and Commercial Clients. Sending out tender documents and final reports
• Organising Surveyors diaries, managing their time and distance requirements per appointment
• Preparing and invoicing Commercial Clients
• Preparing and emailing reports
• Worked remotely during Covid

Temp at Brook Street (2018-03 – 2018-09)

Assignments included Westgate House and Bretherton's Solicitors.

• Performed administrative support and data entry duties.
• Maintained confidential information accurately.
• Completed mandatory training in GDPR, Data Security, Health & Safety, Fire Safety and Manual Handling.

Administrator at Labyrinth Logistics (2017-06 – 2018-03)

• Managed daily office administration using Microsoft Office 365.
• Created invoices using Xero.
• Maintained records, reports and spreadsheets.
• Organised travel, meetings and training events for up to 50 delegates.
• Managed SharePoint, OneDrive and Outlook.
• Updated company websites and monitored online activity using Google Analytics.
• Coordinated documentation and administrative support for projects.

Medical Secretary/IT/Admin at Southam Surgery (2001-08 – 2017-06)

• Prepared patient referrals, correspondence and medical documentation.
• Maintained confidential records with exceptional accuracy.
• Managed appointments and supported reception when required.
• Trained colleagues in EMIS, Microsoft Excel, PowerPoint and email systems.
• Designed electronic templates that improved efficiency and reduced administrative errors.
• Supported scanning, filing and document management.
• Worked closely with GPs, consultants and healthcare professionals.

In-House Design Team / Sales Administrator; Client Service Support; Secretary / Administrator / Receptionist; Office Junior (1984-06 – 2017-06)

Earlier Career

CSE Grades 2–3; O Levels Grade C – Southam College

Intensive Touch Typing Course – Leamington Spa Secretarial School