Lucy Good

I am motivated, able to adapt and a positive person with experience in waitressing, customer service, leadership and hotel experience. While I was at college, I studied Travel and Tourism where I learnt to manage to complete goals in short and long-term deadlines, organize, present and public speaking, working as a team and independently, communication and good work ethic. I am eager to develop new skills in a professional full-time role.

Looking for an opportunity to gain experience, contribute to a team and build a successful long-term career.

Waitress - The Green Dragon

(2025-05)

• Welcome customers into the bar area, make pleasantries and ensure they have all the information they need to order from the menu
• Add any orders onto the computer
• Serve food and drinks
• Take bookings via telephone, take details and ensure the information is correct
• Work as a team to give customers a good experience which includes coordinating clearing and re laying tables
• Organize to ensure we are ready for the next booking

Food and Beverage Supervisor - The Feathers Hotel

(2023-02 - 2025-05)

At the Feathers Hotel as a waitress my responsibilities were taking customers' orders efficiently, serving food and drinks, carrying three or more plates, collecting plates, settling bills, answering telephone calls, customer service and solving problems. While working at the Feathers Hotel I was promoted to Food and Beverage Supervisor, taking on the reasonability's of dealing with customers complaints and solving problems with satisfaction and fairness.

• Deal with customers complaints and solving problems with satisfaction and fairness
• Allocate staff with their responsibilities for their shift
• Keep up to date with different stock orders like breakfast, wine and bar orders
• Cover different departments for the hotel as reception and housekeeping
• Answer professional telephone calls
• Book guests into the hotel and for the restaurant and answer any questions
• Help with departures and stopovers in housekeeping

Customer Service - Oriental City

(2021-09 - 2023-02)

• Answer phone calls
• Take customers' orders
• Collect payments

Waitress - The Cottage Cafe

(2021-05 - 2021-11)

• Take customers drink and food orders
• Serve food
• Collect plates
• Wash up

Level 3 - Travel and Tourism - Hereford and Ludlow North Shropshire College (2021 - 2023)

GCSE - Ludlow Church of England School (2016 - 2021)