Lucy Warren

A dedicated customer service and sales professional with a passion for homeware, gardens, and providing exceptional service. With over six years of customer-facing and team-oriented experience, I have developed strong communication, problem-solving, and multitasking skills. I thrive in fast-paced environments and am adaptable in using sales strategies to meet customer needs and boost revenue, especially during key seasons.

My diverse background in retail, childcare, marketing, and events has equipped me to deliver personalised service and organise events that drive engagement and customer satisfaction.

Experience

Childcare for Various Families | Live-in and Live Out Nanny and Housekeeper | Jan 2024 - Present

• Provided care for children across three families, including a live-in role for a family with three children, ensuring their development, safety, and wellbeing.
• Manage household tasks (tidying and cleaning), and organise activities, while maintaining a warm, welcoming environment.

Retail Sales Assistant | Gilly Hicks | Sept 2013 – Mar 2014 (Retail Store Closed)

• Part of a collaborative team on the shop floor, providing excellent customer service and ensuring displays were organised and appealing.
• Adapted sales techniques to meet customer needs and increased sales during peak shopping periods through exceptional customer service.

Additional Experience

Consulting Collective Group | Marketing Consultant | Aug 2023 - Present A consultancy delivering tailored marketing and business solutions for the hospitality and property sectors.

• Stepped in during a maternity cover, efficiently managing events and daily business operations with attention to detail.
• Built strong client relationships through effective communication, fostering engagement and repeat business.
• Successfully delivered event planning and execution, enhancing brand visibility through community interaction.

Pearson | Digital Marketing Contractor | May 2023 - Dec 2023 (6-month FTC)

Pearson Clinical Assessment UK provides market-leading educational and clinical assessments.

• Led customer-centric social media campaigns and worked closely with internal sales teams to support successful UK product launches.
• Created multi-channel marketing strategies, driving a significant increase in web sales and customer engagement.

Friarwood Fine Wines | Marketing Manager | Mar 2022 - May 2022 

A leading independent fine wine merchant.

• Managed events and customer interactions, introducing innovative concepts that elevated brand engagement.
• Collaborated with the sales team and external partners to enhance customer experience and boost sales during seasonal promotions.

CATS Global Schools | Group Marketing Communications Executive | Apr 2021 - Mar 2022 (12-month FTC)

A global portfolio of independent schools and colleges.

• Led cross-functional projects with sales, customer service teams, and external stakeholders, boosting engagement through well-coordinated communication campaigns.
• Organised events and improved customer interaction strategies, especially during the group rebrand.

Freelance Work | Branding, Graphic Design and Marketing | Jun 2020 - Apr 2021

• Designed and executed content strategies for clients across various industries, leading to significant growth in social media and web engagement.
• Worked closely with stakeholders to understand brand objectives and deliver content that aligned with long-term business goals.

Milkround | Brand Marketing Executive | Jun 2018 - Jun 2020 

The UK’s leading graduate job board.

• Managed social media accounts, collaborating with the customer service team to ensure seamless community management.
• Organised and executed over 100 events, driving engagement and £190k in client revenue through targeted sales techniques.

ZercoPrint | Marketing Executive | Mar 2018 - May 2018

A start-up specialising in print solutions.

• Worked with the sales team to implement customer-focused marketing strategies, resulting in a significant increase in website traffic and sales.
• Managed the company rebrand, ensuring customer needs were central to the new messaging.

Direct Wines | Commercial Marketing Coordinator | Apr 2017 - Mar 2018 (12-month FTC)

A leading global wine retailer.

• Supported the sales team by tracking product performance and tailoring marketing materials to customer preferences.
• Managed events, providing product advice to customers and ensuring a memorable experience that boosted repeat sales.

Amberjack Ltd | Candidate Marketing Specialist | Sep 2016 – Apr 2017 (FTC)

A leading graduate recruitment firm.

• Worked closely with clients to represent their brands to prospective candidates, adapting strategies to suit different recruitment needs.

Education

Cardiff University | BSc Hons Business Management (Marketing) | 2013 - 2016 Awarded 2:1

Licensed Victuallers' School | A-Levels | 2011 - 2013

Business Studies (A), Graphic Design (A), Mathematics with Statistics (B)

Additional Qualifications

• Highfield: Level 2 Certificate in Team Leading Principles (RQF)
• CIM Qualification: Powerful Marketing & Campaign Management
• CIM Qualification: Digital Copywriting
• The Open University: Marketing communications as a strategic function