Hayley Horton

I have excellent oral, written, and I.T. skills, and I am excellent at juggling multiple tasks and working under pressure. I am punctual and hardworking and I love a challenge.

Reed Education & Tradewind Recruitment Sheffield - Classroom Cover Supervisor

• Covering secondary classes from ages 12-18, across all subjects, to cover teacher absence. 
• I have an enhanced DBS and I am on the DBS update service. I have completed online training in safeguarding.
• I am used to dealing with classes that have a range of behavioural issues. 

Stay at home parent, Sheffield

Mary Gardner, Commissioning manager (Direct Payments), Sheffield SCC- Personal Assistant (Direct private employee, Not a council employee)

• Manage the diary
• Note taking
• Manage emails
• Design presentations 
• (Inc PowerPoint/Canva /short videos etc)
• Research as needed
• Survey Creation. Organising personal tasks such as ordering gifts or supplies
• Event and meeting organising
• Working remotely over the pandemic

• Project support and admin
• Developing spreadsheets
• Using online tools to support meetings such as MIRO
• Full use of Microsoft Office and outlook
• Online meeting set up via Teams/Zoom
• General day to day support
• Disability and personal care
• Participate in Disability Sheffield Meetings providing marketing advice and support. 

Scrumptious Cafe, Sheffield- Owner

• Start a new business.
• Source equipment and suppliers.
• Register with local authorities and

• Organise refurbishment.
• Design menus.
• Sold during pandemic 

• Health and hygiene training.
• Online Marketing.
• Banking/Cash handling.
• Maternity leave from Sept 2019
• closed due to Covid and having an offer of purchase.

Hallamshire Hospital, Sheffield- Copywriter/Admin Assistant

• Role to cover Sick leave
• Pick up new internal software quickly. 
• Answer Emails and phone calls in a professional manner, proofread patient information leaflets, improve layout and content language.
• Train staff how to use new spreadsheets, provide guidance to colleagues on creating new content. 
• Help to create simpler and more organised processes for other departments recording of invoicing, backdating, and recognising duplicates and errors, to provide an accurate excel spreadsheet.

Virgin Media, Sheffield- Customer Relations and Sales Executive

• Retain customers and sell new products and services. Providing a high level of customer service.
• Employee Engagement representative, making sure employees are happy, making sure agents are aware of the company strategies and targets, liaising with the head of centre and operation manager
• Taking customer escalations, supporting the team, monitoring KPIs and completing admin.
• Launch a new channel for connecting with customers via a web chat platform.
• Accurate recording of complaints to comply with Ofcom regulations. Note-taking

International Marketing MSc

Thesis: - Does incentivised endorsements of products affect credibility? YouTube Beauty vloggers. Grade; 80% (Distinction)

Psychology and Criminology BSc, Sheffield Hallam University, Sheffield

Cognitive behavioural Psychology, Biological Psychology, Social Psychology, Forensic Psychology, Criminal Justice systems, Restorative Justice, Crime and Punishment, Criminal Theory.