Louis Mcphee

Sales and customer service expert with a proven track record of delivering results across diverse industries, including renewables, oil and gas, recruitment, and kitchen industry sectors. Extensive experience in telesales, door-to-door, and business-to-business selling. Strong communication skills and a commitment to achieving success make for an ideal candidate in any sales or customer service role. Ready to leverage skills and experience in a new opportunity.

Sales executive - Homeshield Scotland - Aberdeen

(2025-02)

• Conduct consultations with clients to evaluate solar energy and heat pump requirements and provide tailored package recommendations.
• Guide clients through home energy Scotland grant scheme.
• Present clear and persuasive solar and heat pump product proposals, highlighting features, benefits, and competitive pricing.
• Spearhead contract negotiations to ensure profitability while maintaining high standards of customer satisfaction and adherence to company policies.
• Collaborate with installation teams to ensure seamless project delivery and conduct post-installation follow-ups to promptly resolve client issues.

Sales executive - Solarfast - Aberdeen

(2024-01 - 2025-02)

• Conduct consultations with clients to understand their requirements, preferences, and budget constraints for Solar packages.
• Exceeding KPI targets - 1 in 3 conversion.
• Utilize open solar software to create customized solutions.
• Present design proposals to clients, effectively communicating product features, benefits, and pricing options.
• Provide accurate quotations and negotiate contracts, ensuring profitability while meeting customer expectations.
• Conduct post-installation follow-ups to ensure customer satisfaction and address any issues promptly.

Sales Designer - Wren Kitchens - Aberdeen

(2018-03 - 2021-09)

• Collaborated with UK's largest kitchen supply company, consistently ranking among top sales personnel nationwide.
• Generated new sales leads and appointments through web brochures, telephone, and email outreach.
• Delivered exceptional customer service experience to in-store customers, facilitating transition from design to delivery.
• Input plans into CAD system from architect drawings accurately and meticulously.
• Developed innovative 3D designs tailored to customer requirements.
• Surpassed Wren monthly and quarterly sales targets and KPIs consistently.
• Oversaw project from lead stage to installation and aftercare, guaranteeing reliable and consistent customer service experience throughout.
• Exhibited extensive knowledge of products from a technical standpoint.

Recruitment Consultant - Vital Resources Limited - Aberdeen

(2016-12 - 2018-02)

• Assessed job seekers through structured interviews to determine suitability.
• Initiated cold calling campaigns to attract new customers.
• Applied market insights and referrals to enhance headhunting strategies.
• Enhanced expertise in local jobs market and industries, complemented by strong interpersonal abilities.
• Assessed candidates via interviews and connected them to optimal current vacancies based on personal profiles and employment backgrounds.
• Conducted cold calls to businesses in person and over the phone to secure new client opportunities.
• Nurtured and upheld superior working partnerships with employers.
• Established a comprehensive database of potential agency staff to support client demands.
• Assessed specialised job requirements for headhunting initiatives.
• Facilitated discussions on agency fees with clients in line with market trends to increase returns for employer.
• Directed team activities while manager was on annual leave or unwell.

Assistant Manager / Technical sales coordinator - International Tubular Services - Aberdeen

(2007-01 - 2016-11)

• Oversaw sales generation, crafted designs for downhole components, and coordinated workshop activities.
• Aids Machine Shop Manager by planning and arranging repair and production timelines.
• Directs machine shop functions on behalf of manager, ensuring smooth daily operation and guiding a team of ten as needed.
• Provides fabrication and restoration costs.
• Directs entire order process from quotation acceptance through to successful fulfilment.
• Enhances and develops a loyal customer base by consistently delivering competitive prices alongside outstanding customer service.
• Secures compliance with required conversion rates and confirms that each sale generates an acceptable profit margin.
• Constructs FASTCAD drawing proposals tailored to precise customer specifications.

Sales team leader - Universal Energy

(2003-01 - 2006-11)

Accounts department - Thames Water - Swindon

(2002-02 - 2002-12)

Technical internet support - British Telecom - Thurso

(2000-11 - 2001-12)

Grade 3 - English Language

Grade 3 - Mathematics

Grade 3 - Geography

Grade 2 - Science

Grade 3 - Craft & Design

Grade 3 - Modern Studies

Grade 2 - Music