Luke Broadbent

• A security cleared passionate, dedicated Major Incident and Defect Manager who takes ownership of critical situations affecting millions of pounds.
• A proven track record of working in a high-pressured environment, co-ordinating multiple internal and external support teams.
• Exceeds SLA and KPI targets, meets objectives well in advance of expectations.
• Has over 16 years’ experience in Incident and Defect Management. Versed in a wide range of applications, platforms and environments including Mainframe, CICS, Midrange UNIX & Oracle, SQL, Windows, Cisco and Citrix.
• Hold ITIL Practitioner certificate in Service Desk & Incident Management.
• Can produce technical or non-technical documentation and incident reports to suit the target audience.
• Gives clear direction to direct reports, managers and stakeholders.

• A passionate, dedicated Major Incident and Defect Manager who takes ownership of critical situations affecting millions of pounds.
• A proven track record of working in a high-pressured environment, co-ordinating multiple internal and external support teams.
• Exceeds SLA and KPI targets, meets objectives well in advance of expectations.
• Has over 16 years’ experience in Incident Management. Versed in a wide range of applications, platforms and environments including Mainframe, CICS, Midrange UNIX & Oracle, SQL, Windows, Cisco and Citrix.
• Hold ITIL Practitioner certificate in Service Desk & Incident Management.
• Can produce technical or non-technical documentation and incident reports to suit the target audience.
• Gives clear direction to direct reports, managers and stakeholders.

ITIL Incident and Problem Management Practitioner Level