Luke Crossland

Customer support and community engagement professional with 10+ years of experience in customer-facing roles across student accommodation, hospitality, and retail environments. Skilled in resolving customer enquiries, managing communications across email, telephone and social media, coordinating events, and supporting marketing initiatives. Experienced in CRM tools, digital content creation, and administrative support.

Seeking a remote role in customer support, social media coordination, or administrative assistance.

Residence Coordinator at Bridge Street Exchange (2024-07 – Present)

• Providing customer support for residents, responding to enquiries and resolving issues.
• Managing reception operations, bookings and administrative tasks, as well as liaising with central teams such as Helpdesk and Marketing.
• Planning, creating and posting social media content.
• Planning and executing a regular schedule of community events.

Social Media Volunteer at Trans Aid Cymru (2025-05 – Present)

• Developing digital content and scheduling posts to support campaigns and other teams, such as the events team.
• Co-ordinating within the wider team to manage a shared workload within a not-for-profit environment.

Student Experience Team Member at Unite Students (2022-09 – 2024-06)

• Delivered front desk support and handled resident enquiries.
• Supported student events as well as marketing activities both locally and nationally.

Front of House Staff at Mitchells and Butler (2022-01 – 2022-12)

Customer Team Member at The Co-operative (2021-01 – 2022-12)

Crew Member at McDonald's (2017-01 – 2021-12)

Resident Support at Ty Pont Haearn (2019-01 – 2021-12)

Shop Volunteer at Kirkwood Hospice (2013-01 – 2018-12)

Bachelor's Degree in TV and Film Set Design – University of South Wales

BTEC Level 3 in Creative Media Production – Creative and Media Studio School

BTEC Level 3 in Art and Design – Creative and Media Studio School A Level in English Language and Literature – Creative and Media Studio School