Lyka Carreon

Seeking to become a value-added member of an organization that values its patients, staff, and partners. I want to be a support in providing great basic healthcare services and contribute to improving the community. I desire to find the best role to utilize my education and skills to strengthen a team. I would also like to continue my development which will enable me to deliver high-quality healthcare.

Front Office Supervisor at Delmon International Hotel (2013-01 – Present)

• Greet guests warmly and assist with check-in and check-out procedures.
• Resolve guest complaints promptly and professionally to ensure satisfaction.
• Monitor guest feedback and suggest service improvements to enhance experiences.
• Coordinate VIP arrivals, group bookings, and special requests.
• Ensure accurate guest profiles are updated in the PMS (Property Management System).
• Supervise and support receptionists, bell staff, and concierge team.
• Assign daily tasks and monitor front desk coverage to avoid service gaps.
• Train new front office staff and conduct ongoing coaching to maintain performance standards.
• Conduct shift briefings and ensure smooth handovers between shifts.
• Ensure accurate billing, posting, and cashiering in accordance with hotel policies.
• Prepare daily shift reports, occupancy forecasts, and handover notes.
• Maintain logbooks, incident reports, and ensure accurate documentation of guest issues.
• Monitor front office inventory (e.g., key cards, forms, stationery) and liaise with suppliers.
• Liaise with Housekeeping, Engineering, and F&B to coordinate guest needs and room readiness.
• Act as the main point of contact during emergencies or incidents on shift.
• Ensure all front office communications reflect professionalism and brand tone.
• Ensure adherence to hotel policies, health and safety protocols, and fire/emergency procedures.
• Maintain confidentiality and security of guest and hotel information.
• Monitor staff grooming and uniform compliance in line with brand standards.

Diploma in Nursing and Patient Care – Filisian Institute (2025)

Certificate in Secondary Education – Lamoa National High School (2006 – 2010)

Certificate in Secretarial Course – Sta. Cruz Elementary School (2001 – 2006)