Macy Adelaide Mooney

Dance Teaching Assistant - PQA

(2026-04)

Assisted in planning and delivering engaging dance classes for children and young people of varying ages and abilities.
Supported students in developing their technical skills, confidence, creativity, and performance quality within a positive and inclusive learning environment.
Provided individual encouragement and constructive feedback to help students achieve their personal goals and reach their full potential.
Maintained a safe, organised, and welcoming studio environment while adhering to safeguarding and health and safety procedures.
Built positive relationships with students, parents, and colleagues through clear communication and a professional approach.

Hotel Receptionist - Legoland Windsor Resort

(2025-01 - 2026-07)

Delivered a warm, professional, and efficient check-in and check-out experience for guests, ensuring exceptional customer service at all times.
Managed reservations, bookings, room allocations, and guest enquiries using hotel management systems.
Responded promptly to guest requests, resolving queries and concerns with professionalism and a positive attitude.
Worked collaboratively with housekeeping, maintenance, and other hotel departments to ensure a seamless guest experience.
Maintained a welcoming reception environment and upheld the resort's high standards of presentation and hospitality.

Receptionist - Northern Ballet Leeds

(2023-08 - 2024-08)

Provided a professional and welcoming first point of contact for visitors, students, staff, and external stakeholders, delivering excellent customer service in person, by telephone, and via email.
Managed front-of-house operations, responding to enquiries efficiently, and directing visitors to the appropriate departments.
Processed ticket sales, class bookings, and retail merchandise transactions, handling cash and card payments accurately while delivering excellent customer service.
Maintained accurate visitor and staff records, monitoring entry and exit to the building in line with security procedures and ensuring a safe, well-managed reception environment.
Demonstrated excellent organisational, communication, and multitasking skills while working in a fast-paced environment.

Dance Teaching Assistant - Flex Dance Inc Leeds

(2023-04 - 2024-08)

Supported the lead teacher during classes, rehearsals, and performances, ensuring sessions ran smoothly and safely.
Provided individual guidance and encouragement to help students develop their technique, confidence, creativity, and performance skills.
Assisted with showcases and performances, ensuring students were prepared and events ran efficiently.
Motivated students through positive encouragement and constructive feedback, celebrating individual progress and achievements.
Supported the organisation of classes by preparing music, equipment, and studio spaces to ensure sessions ran smoothly.
Promoted teamwork, discipline, and confidence through collaborative activities and performance opportunities.

Reception Host - Restaurant Bar and Grill Leeds

(2022-05 - 2024-08)

Delivered a warm and professional welcome to guests, creating a positive first impression and ensuring an exceptional customer experience.
Managed reservations and table allocations using the booking system, coordinating efficiently with the restaurant team during busy service periods.
Greeted and escorted guests to their tables, ensuring seating arrangements met individual preferences and operational requirements.
Responded to telephone and email enquiries, handling bookings, cancellations, and customer requests with professionalism and attention to detail.
Worked closely with management and front-of-house staff to maximise table turnover while maintaining excellent levels of customer service.
Assisted with special occasions and large group bookings, ensuring personalised service and a seamless dining experience.
Demonstrated excellent communication and multitasking skills while working in a fast-paced, high-pressure hospitality environment.
Built strong relationships with regular guests, providing a friendly and personalised service that encouraged repeat visits.
Demonstrated flexibility by supporting multiple departments during busy service periods, working collaboratively with the bar, restaurant, and events teams to ensure a seamless guest experience.
Delivered a discreet, professional, and personalised service to a diverse clientele, including business professionals, corporate clients, and high-profile guests, ensuring a consistently exceptional customer experience.

Customer Assistant - Boots

(2022-09 - 2022-12)

Delivered friendly, knowledgeable, and professional customer service, assisting customers with product enquiries, and helping them find the most suitable products.
Processed cash and card transactions accurately while maintaining excellent attention to detail and adhering to company procedures.
Replenished stock, maintained product displays, and ensured the shop floor remained clean, organised, and visually appealing.
Assisted with stock deliveries, inventory checks, and merchandising to ensure products were readily available for customers.
Worked collaboratively with colleagues to achieve daily sales targets and maintain high standards of customer service.
Supported promotional campaigns and seasonal displays, helping to maximise product visibility and sales.
Resolved customer queries and complaints professionally, providing effective solutions to ensure a positive shopping experience.
Maintained a strong knowledge of products, promotions, and store policies to provide accurate advice and recommendations.
Supported the store during the peak Christmas season, demonstrating adaptability and resilience while maintaining high standards of customer care under pressure.

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