Shema Khatun

Motivated, compassionate, and values‑driven BA (Hons) Social Work undergraduate at the University of Essex, due to qualify in May 2026 with an expected 2:1 or above. Experienced in statutory adult social care through a final‑year placement working with adults aged 65+ with dementia, physical disabilities, long‑term conditions, and complex care needs. Skilled in applying the Care Act 2014, strengths‑based practice, and person‑centred approaches to promote wellbeing, independence, and safety.

Demonstrates a strong understanding of adult safeguarding, mental capacity, risk assessment, and multi‑agency working. Builds trusting, respectful relationships with adults, carers, and professionals through empathy, clear communication, and professional curiosity. Confident in conducting needs assessments, contributing to care and support plans, and supporting adults experiencing vulnerability, isolation, or crisis.

Highly motivated to work within a statutory adult social care team where reflective practice, partnership working, and ethical decision‑making are central.

Social Work Placement (Final Placement) - Adult Social Care Local Authority

(2025-09 - 2026-05)

• Completed timely, high-standard Care Act needs assessments.
• Supported adults with dementia, disabilities, and long-term conditions.
• Contributed to care plans, risk assessments, MCA assessments, and safeguarding enquiries.
• Worked with carers and multidisciplinary teams.
• Completed training in Safeguarding Adults, MCA, Care Act, Dementia Awareness, EDI, Report Writing, and Lone Working.

Social Work Placement (Looked After Children) - NYAS Advocacy Service

(2023-10 - 2024-05)

• Built trusting relationships with looked after young people.
• Supported young people to express their wishes and feelings in meetings and reviews.
• Delivered direct work sessions on emotional wellbeing, identity, and safety.
• Advocated for young people in multi-agency settings.
• Completed training in Safeguarding Children, Trauma-Informed Practice, Advocacy, Emotional Regulation, SEND, and Professional Boundaries.

Stay-at-Home Parent - Self-Employed

(2020-01 - 2023-12)

• Provided consistent, nurturing care supporting children's emotional, social, and cognitive development.
• Developed strong understanding of attachment, emotional regulation, and child development.
• Managed complex routines, appointments, and school transitions with strong organisation.
• Advocated for children's needs in education and health settings.
• Strengthened empathy, resilience, and reflective practice relevant to social work.

Care Assistant - Nazareth House Nursing Home

(2016-01 - 2019-12)

Delivered hands‑on care to older adults in a nursing home setting, including dementia and end‑of‑life residents.

• Carried out routine observations, wellbeing checks, and maintained a safe environment across day and night shifts.
• Supported residents with mobility, hoisting, repositioning, continence care, bathing, dressing, and personal hygiene.
• Monitored hydration and nutrition, assisted at mealtimes, and followed individual care plans.
• Provided companionship, reassurance, and emotional support to residents and families.
• Helped with housekeeping and kitchen tasks during staff shortages, ensuring hygiene and infection‑control standards.
• Completed mandatory training: MCA, Care Act, Dementia Care, Safeguarding Adults, Infection Control, Manual Handling, Fire Safety, Equality & Diversity, Medication Awareness, and Record Keeping.

Care Assistant - Poppy Lodge Care Home

(2013-01 - 2015-12)

• Delivered person-centred care to adults with physical, cognitive, and emotional needs.
• Supported residents with personal care, mobility, mealtime assistance, and wellbeing monitoring.
• Worked flexibly across the home, including kitchen support during staff shortages.
• Observed and reported changes in residents' wellbeing in line with safeguarding procedures.
• Completed mandatory training including Health & Safety, Manual Handling, Infection Control, Food Hygiene, First Aid Awareness, Fire Safety, Safeguarding Adults, Dementia Awareness, EDI, Medication Awareness, and Pressure Area Care.

Shop Floor Assistant - Next

(2009-01 - 2012-12)

• Provided supportive, person-centred customer service using active listening and clear communication.
• Assisted vulnerable or anxious customers sensitively, maintaining professionalism and emotional awareness.
• Maintained an organised, safe, and accessible shop floor environment.
• Handled customer queries calmly, using problem-solving and de-escalation skills.
• Built rapport with customers, demonstrating empathy and relationship-building skills.

Telephonist / Customer Service Assistant - Barclays Bank

(2006-01 - 2008-12)

• Responded to a wide range of customer queries, demonstrating strong communication and active listening.
• Supported vulnerable customers experiencing financial difficulty or distress with empathy and clarity.
• Handled sensitive financial information in line with confidentiality and data protection procedures.
• Processed transactions and account updates accurately and efficiently.
• De-escalated challenging calls using reassurance, problem-solving, and professional boundaries.

Sales Assistant - Home Store

(2003-01 - 2006-12)

• Supported a diverse range of customers with enquiries, demonstrating strong communication, patience, and interpersonal skills.
• Handled cash and card transactions accurately, maintaining reliability and attention to detail.
• Resolved customer concerns calmly and respectfully, using problem-solving and de-escalation skills.
• Worked collaboratively with colleagues to maintain a positive, safe, and organised environment.
• Built rapport with regular customers, showing empathy, active listening, and a person-centred approach.

Bachelor of Arts (BA) - Social Work - University of Essex (2023-10 - 2026-06)

Nursing and Midwifery Diploma (2016-01 - 2017-12)

Functional Skills - English Level 2 & Math's Level 2 (2015-01 - 2016-12)

GCSEs - Sidney Stringer Academy, Coventry (1998-01 - 2003-12)