Maddy Dening

Friendly, reliable and adaptable professional with experience across retail, customer service, hospitality, administration and team leadership. Confident working with customers, managing responsibilities independently and supporting colleagues in busy environments. Organised, approachable and committed to providing a high standard of service.

Housekeeping at Croyde Bay Holiday Resort (2026-03 – Present)

• Provide friendly and professional service to guests.
• Prepare accommodation to a high standard and ensure a welcoming environment.
• Work efficiently as part of a team during busy periods.
• Manage workloads independently while maintaining attention to detail.

Delivery Manager at Next (2025-12 – 2026-03)

• Managed deliveries, stock control and replenishment.
• Led and supported the stock team to meet daily targets.
• Investigated stock discrepancies and supported loss prevention.
• Acted as a key holder and supported daily store operations.

Landscape Gardener at Planscape Design (2025-04 – 2025-11)

• Maintained gardens and outdoor spaces to a high standard.
• Worked independently and as part of a team to complete projects on time.
• Managed tools, equipment and materials safely and efficiently.

Housekeeping Supervisor at Island Lake Lodge (2023-08 – 2025-04)

• Supervised a housekeeping team while maintaining high standards and guest satisfaction.
• Coordinated daily schedules, workloads and quality checks.
• Trained new staff and supported team development.
• Worked with other departments to resolve guest requests and issues.
• Managed stock and supplies to support daily operations.

Guest Services Representative at Island Lake Resort Group (2023-06 – 2023-08)

• Welcomed guests and provided information and assistance.
• Responded to queries and requests professionally.
• Communicated effectively with colleagues to coordinate operations.
• Managed visitor access while maintaining a friendly approach.

Housekeeping at Island Lake Resort Group (2022-12 – 2023-04)

• Maintained high standards of cleanliness across guest rooms and public areas.
• Replenished supplies and reported maintenance or safety issues.
• Supported colleagues and assisted with training new staff.

Assistant Manager at The Hideout Bar (2022-04 – 2022-10)

• Led and supported a team while providing excellent customer service.
• Managed customer feedback and complaints professionally.
• Responsible for opening and closing the business.
• Managed stock levels and supported daily operations.

Assistant Manager at Balance Virtual Assistance (2020-09 – 2022-04)

• Managed customer calls, emails and queries professionally.
• Provided administrative support to over 80 clients nationwide.
• Scheduled appointments and processed payments accurately.
• Managed competing priorities with excellent organisation and attention to detail.

Qualified Dental Nurse at mydentist (2018-03 – 2020-09)

• Provided professional and compassionate patient care.
• Communicated clearly with patients and colleagues.
• Maintained accurate and confidential records.
• Followed strict health, safety and hygiene procedures.

Sales Assistant at Tesco (2017-08 – 2018-01)

• Provided friendly and efficient customer service.
• Operated tills and processed cash and card payments accurately.
• Assisted with customer enquiries and complaints.
• Maintained a clean and welcoming store environment.

Sales Supervisor at tReds (2014-07 – 2018-03)

• Provided excellent customer service and product recommendations.
• Worked towards sales targets and promoted additional products.
• Received deliveries, checked stock and processed web orders.
• Handled customer enquiries and complaints professionally.

Level 3 National Diploma in Dental Nursing – NEBDN (2018-03 – 2020-09)

Diploma in Health & Social Care – North Devon College (2014-09 – 2017-06)

GCSE in General Education – Pilton Community College