Madeleine Ashraf

I am a contentious and hardworking individual with many years of experience in the hospitality and corporate setting. I have an excellent telephone manner and pay attention to detail. I can work efficiently on my own and also as part of a team. I enjoy new challenges and am able to effectively multi task.

Telephonist - Stellar Insulation Ltd

(2024-01 - 2025-12)

• Answering the phone in a timely and professional manner
• Directing calls to the relevant departments
• Passing on messages to the relevant person(s)
• Processing emails
• Processing applications from clients over the phone and online

Receptionist/Telephonist - Bauer Media

(2006-01 - 2008-12)

• Greeted visitors, clients and employees in a friendly and welcoming manner
• Answered the phone in a professional manner
• Directed and screened calls and transferred them to the relevant departments
• Scheduled and coordinated meeting rooms and arranged with caterers for refreshments as needed
• Assisted with administrative tasks, including typing, filing, photocopying
• Managed security/visitor passes and visitor log book
• Maintained Reception area

Telephonist - Metropole Hotel London

(2005-01 - 2006-12)

• Operated the hotel's switchboard, answering all calls promptly and courteously in line with company policy
• Directed calls to the relevant departments
• Assisted guests with enquires, reservations and provided accurate and helpful information
• Processed outgoing calls, including wake up calls, room service orders and external calls for guests and staff
• Monitored and responded to voicemail messages and other forms of communication in a timely and professional manner
• Set up phones/fax machines in guest rooms and conference rooms
• Maintained a high level of professionalism and discretion at all times

Receptionist/Administrator - Solitaire Property Management

(1999-01 - 2005-12)

• Greeted visitors in a friendly and professional manner
• Answered all calls in a professional manner
• Directed calls to the relevant departments and took messages when needed
• Assisted with enquires from clients and tenants, providing accurate and up to date information
• Handled all incoming mail
• Assisted with property managers diary and scheduled meeting rooms
• Managed visitor log book and provided visitor passes
• Maintained Reception area to a high standard