Madia

Experienced Healthcare Administrator with over 11 years of expertise supporting NHS GP practices and specialist healthcare providers in both primary care and remote clinical settings. Proven track record in patient pathway coordination, appointment management, referral administration, medical records management, Subject Access Requests (SARs), and supporting multidisciplinary clinical teams. Skilled at managing high-volume workloads while maintaining exceptional accuracy, confidentiality and patient-centred care.

Strong working knowledge of NHS Information Governance, GDPR and electronic patient record systems including EMIS Web, Docman, AccuRx and Microsoft 365. Holds a BSc (Hons) in Business Administration and is recognised for excellent organisational skills, adaptability and the ability to build positive working relationships across clinical and administrative teams.

Senior Booking Administrator - Dr J and Colleagues - Remote

(2025-06)

Working remotely within a specialist ADHD and ASD Right to Choose service, coordinating patient journeys from referral through to assessment while supporting clinicians and delivering an efficient, patient-focused administrative service.

• Coordinated complex patient pathways, ensuring patients progressed efficiently through the assessment process.
• Managed large volumes of appointments, referrals, cancellations and rescheduled clinics while maintaining service standards.
• Acted as a key point of contact for patients, clinicians and multidisciplinary teams, resolving booking and pathway queries professionally.
• Managed multiple shared inboxes, ensuring urgent referrals and patient enquiries were prioritised appropriately.
• Maintained accurate patient records across electronic healthcare systems while ensuring GDPR and NHS Information Governance compliance.
• Produced and managed patient correspondence, appointment confirmations and clinical documentation.
• Worked effectively within a fully remote environment using Microsoft Teams and Microsoft 365.
• Balanced competing priorities in a fast-paced clinical environment while maintaining exceptional accuracy and professionalism.
• Supported continuous service delivery through proactive problem solving and effective communication.

Medical Records Administrator - Moor Green Lane Medical Centre

(2024-01 - 2024-12)

• Managed both electronic and paper patient records with a high level of accuracy.
• Processed Subject Access Requests (SARs) in accordance with GDPR legislation.
• Updated patient records using EMIS Web and supported basic clinical coding.
• Managed incoming clinical correspondence through Docman.
• Supported clinicians by ensuring documentation was complete and accessible.
• Worked remotely while consistently meeting productivity and quality standards.

Medical Records Administrator - Cape Hill Medical Centre

(2021-03 - 2023-12)

• Maintained accurate electronic patient records and document management systems.
• Scanned and digitised patient records into EMIS.
• Supported complaints administration and patient record investigations.
• Assisted clinicians with document preparation and record management.
• Participated in records audits and quality assurance activities.
• Ensured compliance with GDPR and NHS Information Governance requirements.

Receptionist - Cape Hill Medical Centre

(2014-08 - 2021-03)

• Delivered professional front-line patient services within a busy GP practice.
• Managed appointment bookings, patient registrations and telephone enquiries.
• Assisted clinicians through diary management and patient coordination.
• Processed recalls and appointment reminders.
• Maintained accurate patient information while delivering excellent customer service.

BSc (Hons) - Business Administration - Birmingham City University

HND - Business Management - ICE Academy

BTEC Level 3 - Business Management - South & City College Birmingham