Joanne Feasey
Coordinator / Administrator
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About
Organised and reliable administrator with experience in customer support, sales administration and handling confidential information within fast-paced professional environments. Skilled in communicating with empathy, maintaining accurate records and supporting customers and colleagues with a calm and professional approach. Experienced working independently and as part of a team, with strong attention to detail and a flexible attitude.
Looking to bring excellent organisation, communication and administrative skills to the part-time Administrator role with Novus Property Solutions.
Experience
Coordinator / Administrator at Amtico Flooring (2018-01 – 2020-12)
- Liaised with clients daily regarding orders, scheduling and customer requirements.
- Coordinated appointments, deliveries and administrative processes within a busy environment.
- Managed customer-specific requests professionally while maintaining excellent service standards.
- Updated records, handled documentation and ensured accurate communication between departments.
- Built positive relationships with customers through clear communication and problem-solving.
- Demonstrated strong organisation skills while managing multiple tasks and priorities.
Customer Support Officer (Specialist Team) at Paragon Group of Companies Plc
- Supported customers experiencing difficult personal circumstances including mental health challenges and serious illness.
- Maintained accurate records and handled sensitive information with professionalism and confidentiality.
- Communicated clearly and empathetically by phone and email while following company procedures.
- Worked closely with colleagues to ensure customers received timely and appropriate support.
- Managed workload effectively within a busy customer-focused environment.
Credit Controller (Maternity Cover) at Edmundson Electrical
- Managed confidential customer and account information accurately.
- Communicated professionally with customers and colleagues regarding account queries.
- Supported administrative processes and maintained organised records.
- Demonstrated reliability and adaptability within a temporary maternity cover role.
Education
Diploma in Equine Science / Biology – Moreton Morrell College
GCSEs in English and Maths – Arrow Vale High School
