Madihah

I possess strong skills gained from employment and academic experience. My hardworking and consistent approach shows that I am very motivated, and I display commendable communication and interpersonal skills. My professional approach presents my ability to work efficiently under pressure, dealing confidently with changing and conflicting priorities.

Furthermore, I'm a quick learner, highly adaptable to new environments and challenges. My time management skills ensure I'm always punctual and meet deadlines. I have a strong orientation towards customer service, ensuring that client satisfaction is a priority.

Site Administrator - Together First NHS

(2026-03)

• Provide front-desk and administrative support, welcoming patients and visitors and assisting with general enquiries.
• Manage emails and telephone enquiries, communicating professionally with patients, colleagues and healthcare professionals.
• Book, rearrange and cancel patient appointments, ensuring information is accurately recorded and updated.
• Prepare and process patient discharge summaries and other relevant documentation.
• Maintain accurate patient records and handle confidential information in line with NHS policies and data protection requirements.
• Support the organisation and smooth day-to-day running of the site through effective administration and communication.
• Liaise with different teams to ensure information is communicated efficiently and tasks are completed promptly.
• Provide general administrative support to the wider team as required.

Transport Planning Apprentice - Transport for London (TfL)

(2023-01 - 2025-07)

Completed six placements across key areas including Spatial Planning, HS2/Bus Development, Public Transport Service Planning (Rail Modelling & Closures), Investment Delivery Planning, and Rail Development, gaining a broad understanding of transport planning and policy.

• Supported strategic transport planning by contributing to reports, presentations, and Stage 1 & 2 TfL funding submissions
• Developed strong stakeholder communication skills through liaison with local councils, internal teams, and external partners
• Analysed large datasets using Excel, Hyperion, Python, VISSIM and other transport models to support service planning and decision-making
• Assisted with transport modelling and traffic simulations to inform network performance and future planning
• Identified and supported solutions to operational challenges including bus delays, diversions, and rail disruptions
• Attended meetings, conferences, and site visits, strengthening teamwork, problem-solving, and project delivery skills

Transport for London Ambassador - Transport for London

(2023-01 - 2025-07)

• Delivered high-quality customer service in a fast-paced transport environment
• Assisted customers with journey planning, accessibility needs, and service disruptions
• Remained calm and professional under pressure while managing multiple enquiries
• Demonstrated strong interpersonal skills, empathy, and clear communication

Medical Receptionist - The Barkantine Practice

(2021 - 2023)

• Acted as the first point of contact for patients, visitors, and healthcare professionals
• Managed appointment bookings, cancellations, and amendments using the EMIS system
• Processed repeat prescriptions in line with practice guidelines
• Handled confidential patient information with discretion and accuracy
• Undertook administrative duties including filing, scanning, data processing, and minute-taking
• Supported team operations by training new staff and providing cover during absences

Retail Operative

(2021-01 - 2022-03)

• Delivered excellent customer service at the Customer Service Desk and on the shop floor
• Resolved customer complaints and conflicts professionally and efficiently
• Operated tills and cash handling systems accurately
• Replenished stock, supported fitting rooms, and assisted customers in person and over the phone
• Communicated effectively with colleagues to ensure smooth daily operations

BTEC Business Pass - Business

BTEC Business level 3 DDM - Business

Level 3 Transport Planning Apprenticeship Degree - Transport Planning

GCSE - Combined Science

GCSE - Maths

GCSE - French

GCSE - English Language

GCSE - English Literature