Mai Ryall

Front of House staff

Talent

CardiffMember since June 28, 2026

Customer service excellenceCommunication and interpersonal skillsTime management and organizationIT proficiency (Microsoft Office, general systems use)Team collaboration and independent workingAttention to detail and accuracyAbility to work under pressureRecord keeping and task prioritization

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Customer service excellenceCommunication and interpersonal skillsTime management and organizationIT proficiency (Microsoft Office, general systems use)Team collaboration and independent working

About

Highly organised and motivated professional with strong customer service, communication, and problem-solving skills. Experienced in handling enquiries, resolving issues, and supporting efficient operations in busy environments. Adaptable, detail-focused, and committed to delivering high-quality work while working and leading in ever shifting diverse teams.

Experience

Front of House staff - The Haystack - Cardiff Canton

(2025-08)

Deliver professional front-of-house service, ensuring a positive customer experience.
Ensure any feedback is received positively from customers and apply to our service if necessary.
Handle enquiries and support for smooth daily restaurant operations.
Coordinate with team members and maintain venue readiness.
Proactively developed new skills in the workplace, including barista training and operating coffee equipment to a high standard.

Tesco Colleague - Tesco - Cardiff

(2025-06)

Supported customer enquiries and provided product information.
Maintained stock levels and store presentation standards.
Assisted across departments to support operational needs.

Head Waiter - The Botanist - Cardiff Bay

(2024-05)

Delivered high-quality customer service in a busy restaurant.
Resolved customer issues to ensure satisfaction.
Completed pre-opening duties including stock checks and hygiene tasks.
Assisted the team with orders, table management, and allergy documentation.
Lead a diverse team during service while proficiently communicating with management and kitchen teams.

Zoo Keeper / Animal Care - Dudley Zoo

(2021-01 - 2021-12)

Cared for birds, primates, reptiles, and other species.
Engaged with visitors and provided accurate information.
Prepared diets, monitored welfare, and maintained clean habitats.
Ensured workplace safety and high standards of animal welfare and hygiene.

Childminder - Self-Employed

(2019-01 - 2021-12)

Provided childcare for ages 0–8, supporting wellbeing and development.
Managed feeding routines, activities, and supervision.
Administered medication as required and maintained a safe environment.
Delivered personalised support to children diagnosed with Down Syndrome by adjusting communication, routines, and care strategies to meet diverse needs and promote positive development.