Maitry Prajapati

Highly organised and detail-focused professional with experience handling accurate records, digital systems, numerical information and administrative tasks in fast-paced working environments. Strong ability to follow procedures, manage confidential information, meet deadlines and identify and resolve discrepancies. Demonstrates excellent attention to detail, reliability, problem-solving and communication skills, with the ability to adapt quickly to new systems and processes.

Committed to developing a career in payroll and bringing a methodical, accurate and responsible approach to supporting payroll operations and ensuring information is processed correctly and efficiently.

Post master/Shop Assistant at Baston Shop Ltd (2026-05 – Present)

• Resolve customer queries and system-related issues promptly, providing clear and professional support.
• Use POS and digital systems accurately for transactions, records and information management.
• Investigate issues, follow procedures and escalate complex problems when required.
• Manage high volumes of requests while prioritising tasks and maintaining service quality.

Civil Enforcement Officer at APCOA Parking Ltd (2024-10 – 2026-04)

• Supported members of the public by resolving queries, explaining procedures and handling complaints professionally.
• Investigated issues, maintained accurate records and updated digital systems.
• Managed sensitive and challenging interactions using diplomacy, communication and conflict-resolution skills.
• Worked independently to meet targets while maintaining accuracy and compliance.

Shift Manager at Domino's Pizza (2023-10 – 2024-09)

• Supervised staff and supported customers in a busy, high-pressure environment.
• Managed customer queries, till operations, stock and daily administrative tasks.
• Trained and supported team members while maintaining service and operational standards.
• Developed strong communication, organisation, leadership and problem-solving skills.

Design Engineer at Mars Engineering & Planning Services (2022-01 – 2022-12)

• Designed and costed 20+ infrastructure projects exceeding £5m in value, using technical analysis and engineering data.
• Prepared and reviewed technical/tender documentation, contributing to contracts worth £10m.
• Conducted site assessments, feasibility studies and stakeholder coordination while maintaining environmental and safety compliance.

Trainee/Junior Engineer at Suyojan Consultancy (2021-02 – 2021-12)

• Conducted resource estimation, quantitative analysis, material testing and technical investigations.
• Produced 50+ AutoCAD site layouts and supported 30+ surveys, ensuring accurate data and regulatory compliance.
• Collaborated with senior engineers to improve workflows, planning accuracy and project delivery.

MSc in Civil Engineering – University of East London (2023-09 – 2024-09)

Bachelor's in Civil Engineering – Gujarat Technological University, India (2017-08 – 2021-09)