Malaeqa Khalid

Reliable, detail-oriented professional with over 5 years' combined experience across customer service, administration, education support, and healthcare. Proven track record of delivering exceptional service, streamlining administrative tasks, and building positive relationships with clients, students, and colleagues. Skilled at managing competing priorities in fast-paced environments, maintaining strict confidentiality, and adhering to compliance and safety standards.

Committed to accuracy, efficiency, and continuous improvement.

Customer Service Representative at Car Care Plan (2025-10 – 2026-03)

• Handled high volumes of customer enquiries, policy questions, and claim requests via phone and email.
• Explained complex policy terms and procedures clearly, ensuring full customer understanding.
• Resolved complaints and concerns promptly and professionally, consistently meeting or exceeding resolution targets.
• Maintained accurate, up-to-date records of all interactions and transactions in line with company standards.
• Escalated complex cases to relevant teams with clear, concise summaries for timely follow-up.

Customer Service Advisor at EE (2025-06 – 2025-06)

• Managed high call volumes in a fast-paced contact centre, providing first-class support to mobile and broadband customers.
• Diagnosed and resolved technical faults, billing discrepancies, and service issues efficiently.
• Updated customer accounts and logged all interactions accurately on internal systems.
• Identified opportunities to improve service experience and suggested relevant solutions to meet customer needs.

Advanced Aesthetic Practitioner at Self-employed (2023-07 – 2025-06)

• Conducted thorough pre-treatment consultations, assessing client needs, medical history, and suitability for procedures.
• Delivered a range of aesthetic treatments safely and in full compliance with industry standards and regulations.
• Built strong, trusted client relationships through clear communication and personalised care.
• Managed all business administration: booking systems, client records, stock control, invoicing, and payments.
• Provided comprehensive aftercare advice and followed up with clients to ensure satisfaction and safety.

Education & Pastoral Support at CER Education Recruitment (2022-05 – 2025-05)

• Supervised classes and supported learning activities for students aged 5–16 across multiple schools.
• Provided targeted pastoral and behavioural support, helping students manage challenges and stay engaged.
• Promoted positive behaviour and adherence to school policies, following safeguarding procedures at all times.
• Worked collaboratively with teachers and staff to track student progress and adapt support approaches.
• Maintained confidential student records and incident reports accurately and promptly.

Administrator at MK Beauty & Aesthetics (2023-07 – 2024-07)

• Managed the booking system, scheduling appointments and resolving conflicts to minimise disruption.
• Controlled stock levels, placing orders and monitoring inventory to ensure supplies were always available.
• Handled customer enquiries, payments, and in-person greetings with a friendly, professional manner.
• Processed invoices, receipts, and financial records, ensuring all transactions were logged correctly.
• Maintained client confidentiality and data protection in line with GDPR guidelines.

Customer Service Assistant at Starbake Patisseries (2021-01 – 2023-01)

• Served customers efficiently in a busy retail environment, processing orders and payments accurately.
• Provided product information, answered questions, and offered recommendations to enhance customer experience.
• Kept the sales floor and service areas clean, organised, and fully stocked at all times.
• Worked as part of a close-knit team to meet daily targets and deliver consistent service standards.

Care Assistant at Vision Care Services (2022-02 – 2022-04)

• Supported elderly and vulnerable residents with daily living tasks, personal care, and mobility needs.
• Monitored wellbeing and reported any changes in health or behaviour to senior staff promptly.
• Completed all care documentation and daily logs with precision and clarity for accurate handover.
• Promoted dignity, respect, and independence for all service users at all times.
• Followed health & safety and infection control protocols in every task.