Malavi Hayles

Motivated and reliable professional with strong communication, teamwork, and problem-solving skills. Experienced in working in fast-paced environments, managing responsibilities efficiently, and delivering high-quality results. A quick learner with a positive attitude, excellent organizational abilities, and a commitment to continuous improvement. Seeking an opportunity to contribute to a dynamic organization while developing new skills and advancing professionally.

Supervisor - Footasylum

Energetic and detail-oriented Retail Professional with a proven track record of balancing high-volume sales with robust administrative support at Footasylum. Adept at managing stock control, processing complex transactions, and maintaining inventory accuracy while consistently smashing sales KPIs. Combines a deep knowledge of streetwear trends with a structured, organized approach to deliver seamless store operations and an exceptional customer experience.

• Hit daily/weekly sales + conversion targets
• Coach team on upselling, add-ons, ATV
• Track KPIs: conversion %, units per transaction
• Open/close store
• Coach on shop floor: give real-time feedback
• Motivate team, handle conflict and complaints efficiently in a timely manner with displaying good organisation of the situation
• Set a high standard for service in the store
• Dealing with customers enquiries, problems with urgency
• Maintaining an up to date knowledge of products
• Stock control, replenishment with stock
• Have good knowledge of company best sellers
• Working closely with visual merchandisers and sales team to get new lines on the shop floor quicker maintaining a high standard for new launches/collabs

Sales associate/Nike athlete - Nike

As a Nike Sales Associate (Nike Athlete), created an elevated, athlete-informed customer experience by actively engaging shoppers, assessing needs, and recommending the right products, sizes, and technologies. Drive sales by meeting or exceeding daily and weekly targets, executing add-on and cross-sell strategies, and using product knowledge (footwear cushioning, fit systems, apparel tech, sport-specific features) to build trust and close purchases.

Our lady's tv high school (2012 - 2017)