Team Leader/Supervisor at Iceland Foods (2022-07 – Present)
Progressed into a supervisory position within a high-complexity store environment, recognised early for strong performance, reliability, and the ability to adapt in a fast-paced setting. Developed into a highly versatile team member, becoming multi-trained across a wide range of store functions including team leadership, rota planning, cash handling, and operational processes.
- Played a key role in consistently achieving store targets by supporting team performance, maintaining high standards, and delivering a strong customer experience
- Took ownership of analysing key performance indicators, with a particular focus on reducing stock loss, contributing to measurable improvements across varying management teams
- Regularly trusted to oversee the home delivery operation, managing workload, prioritising tasks effectively, and ensuring deadlines and service standards were met
- Recognised as a well-rounded and dependable supervisor, with a strong understanding of retail operations and a proven ability to deliver results across multiple areas of the business
Sales Assistant + Non-Trade Duty Manager at Iceland Frozen Foods (2020-11 – 2022-02)
Worked as part of a night shift team responsible for picking online orders for home delivery. This role required strong organisation, product knowledge, and the ability to work efficiently under time pressure to meet strict daily deadlines.
- Built on previous retail experience to develop a strong understanding of store layout and products, enabling fast and accurate order fulfilment
- Time management was a key aspect of the role, with high daily order volumes requiring consistent focus and prioritisation to ensure workload targets were met
- Performance was closely monitored against a target pick rate of 175 units per hour; consistently exceeded expectations, achieving a personal average of approximately 270 units per hour
- Appointed to a non-trade duty manager position, which involved opening the store during early shifts and overseeing key operational tasks including receiving deliveries and operating equipment
- Trusted to support the onboarding and training of new team members, providing guidance on the picking process and conducting store walkthroughs
- Supported visits from senior stakeholders by demonstrating operational processes and explaining day-to-day workflow within the online fulfilment function
Sales Assistant at Iceland Frozen Foods (2019-08 – 2020-07)
Worked as a Sales Assistant contributing to the day-to-day operations of the store across multiple functions. Initially employed as a checkout cashier, quickly developed and progressed into a broader range of responsibilities through consistent performance and a strong work ethic.
- Gained experience in stock management across frozen, chilled, and grocery sections, developing strong organisational skills and the ability to work efficiently when handling deliveries and replenishment tasks
- Demonstrated effective time management to ensure stock was processed and available on the shop floor in a timely manner
- Confident in customer-facing situations, providing a high standard of service at the checkout and assisting with queries or issues to ensure a positive shopping experience
- Built strong communication skills through regular interaction with customers and colleagues in a fast-paced setting
- Carried out cleaning and store maintenance duties, ensuring high standards of hygiene and presentation were consistently met, with a strong focus on health, safety, and creating a welcoming environment
Bar Support at Tokyo Industries (2018-08 – 2019-05)
Worked as part of the bar support team in a fast-paced, physically demanding environment, supporting smooth night-time operations across both front and back of house.
- Responsible for maintaining stock levels throughout service, ensuring bar staff had consistent access to required products and equipment to deliver efficient service
- Carried out key operational duties including changing kegs, restocking ice, replenishing glassware, and collecting used glasses, ensuring the bar remained fully operational and well-presented
- Maintained high standards of cleanliness across the venue, contributing to a safe and organised working environment
- Managed cloakroom operations, ensuring customer belongings were stored securely and systematically, while also handling cash transactions accurately and responsibly
- Demonstrated strong attention to detail and trustworthiness in managing customer property and payments
- Supported opening and closing procedures, stock organisation, and general maintenance tasks, including minor repairs where required
Senior Media Team Member at FC Halifax Town (2017-08 – 2018-05)
Completed a full-season placement within the media team during the 2017/2018 season, taking on a senior-level support role across written, digital, and matchday operations.
- Responsible for producing timely written content including pre-match articles, post-match reports, and weekly summaries, all delivered under strict deadlines
- Supported matchday media operations through a range of responsibilities including social media management, video capture, and editing match footage using professional camera equipment
- Handled and transported specialist and often expensive equipment, alongside working across dynamic and fast-moving environments
- Played a key role in coordinating and conducting player interviews both pre- and post-match, as well as producing accompanying written content for publication
- Developed strong communication skills through direct interaction with players, staff, and media personnel
- Regularly travelled to both home and away fixtures throughout the season, often working within small teams or independently without direct supervision
- Required strong initiative, adaptability, and the ability to maintain high standards of work while operating in unfamiliar environments
