Manpreet Harmesh

Capable and skilled Airport Customer Service Agent with over five years' experience providing exemplary customer service in the facilitation of airline travel plans. Familiar with various airline industry software such as ALTEA, SABRE and various others along with being comfortable with ticket check-in security and baggage claim. Knowledgeable with airline regulations and passenger safety and looking to learn more with a prospect like Gulf Air that offers growth and opportunity.

Check-In Agent - DNATA - Heathrow Terminal 2, 3 and 4

(2019-03)

• Offering and aid customers, including those with special needs and mobility restrictions
• Checking Passport and Visa Documentation
• Checking in of passenger and baggage and monitoring weights
• Complying with CAA, IATA and DOT regulations
• Health and Safety at Work act.
• Training in General Security Awareness Training

Employer Services/ Admin work experience - DNATA - Heathrow Terminal 4 & 5

(2018-12 - 2019-02)

• Assisting Passengers preparing them for the presentation at the boarding cards readers and x-rays.
• Providing professional, timely and accurate information
• Excellent Customer service to passengers and ensured they had the best experience possible at the airport
• Positively engaged and effectively communicated with passengers from all over the world

Waitress - Brilliant Restaurant - Southall

(2017-07 - 2018-04)

• Greeting and seating customers
• Taking orders for food and drink
• Serving food
• Communicated with customers and staff to provide an ideal dining experience

Sales Assistant - Garry's pizza & chicken - Southall

(2016-09 - 2017-01)

• Taking orders from walking customer
• Using the POS system, to registers order
• Responsible for cash counting in the till and reconciliation at the end of the day

Level 2 - Accounting - Uxbridge

Level 1 - Business - Uxbridge

Esol E 3 - English for Speakers of Other Languages - Hayes

Higher Secondary education - Italy