Mansi Mistry
Customer Service & Hospitality Professional | Restaurant & Guest Experience
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About
Motivated and customer-focused professional with experience in customer service and a strong academic background in Food and Nutrition and Management. Confident communicating with customers, understanding their needs, resolving queries, and maintaining a positive service environment. Brings a friendly, organised, and dependable approach to busy restaurants, hospitality businesses, retail environments, and customer-facing roles.
Keen to contribute to a professional team through excellent service, attention to detail, and a willingness to learn.
Experience
Customer Service Advisor I - Concentrix Services India Private Limited - India
(2023-06 - 2023-11)
- Provided professional and courteous customer support, responding to customer questions and service-related concerns.
- Listened carefully to customer needs and communicated clear, accurate information in a helpful manner.
- Handled customer interactions with patience, empathy, and a solution-focused approach.
- Maintained a professional tone while managing multiple queries in a busy customer service environment.
- Followed company procedures, service standards, and data-handling expectations when dealing with customer information.
- Escalated complex issues appropriately and worked with colleagues to support timely resolutions.
- Built positive customer relationships through active listening, clear communication, and consistent service.
Education
MSc - Management (15-month programme) - BPP University
Bachelor of Science - Food and Nutrition - The Maharaja Sayajirao University of Baroda (2023 - 2026)
