Marina Lovelock

I have resided in Greenwich since the day I was born. I am the youngest among two brothers and two sisters; my Mother is Brazilian and my Father is British. As a 19-year-old girl, I aspire to acquire more knowledge and independence by exploring various jobs and careers. I am curious about my tasks and eager to learn new skills each day.

Hostess/Waitress - Haute Dolci - The O2, London SE18 0DX

(2024-09 - 2025)

Since September 2024, I have acquired extensive knowledge and experience working as a waitress and hostess at Haute Dolci restaurants. I have acquired abilities and understanding in areas like customer service, managing difficult customers, and enhancing health and safety for clients. Delivered exceptional customer service by obtaining reviews on the business's website. I’ve collected and arranged skills to showcase in any other job related to customer interactions, like being a waitress.

Customer Service Advisor - City Experience Cruises - Tower Hill / London Bridge

(2025)

In this position as a customer service advisor, I encountered numerous elements within customer service interactions. For instance, encountering various cultures and acquiring new languages while interacting with diverse customers in the role of a customer service advisor. Nonetheless, I gained additional knowledge about health safety while interacting with customers at the tower pier, along the River Thames, and aboard the boats.

In total, I gained extensive knowledge in customer service and also in understanding and addressing challenges that arise in the role of a customer service advisor, including health and safety matters.

Commis Waiteress - Sale e Pepe Mare - The Langham Hotel, London

(2026)

I worked as a commis waitress at Sale e Pepe Mare, where I gained valuable experience in a fine dining environment, developing a strong understanding of Italian cuisine and a wide range of wines. During my time there, I delivered high-quality customer service, assisted with food and beverage service, and ensured tables were set and maintained to a high standard in line with fine dining expectations. This role allowed me to build excellent attention to detail, improve my communication skills, and confidently interact with guests while providing a professional and welcoming dining experience.

I also developed strong knowledge of menu items, including ingredients and allergens, and supported the team to ensure smooth and efficient service. Working alongside a dedicated and supportive team, I was able to learn continuously, contribute positively to the workplace, and grow both personally and professionally, forming strong relationships while maintaining a high standard of service.

Waitress - The Ship - Greenwich Promenade, London

(2026)

I worked as a waitress at the Greenwich ship pub, where I gained valuable experience in customer service and hospitality. My role involved welcoming customers, taking and serving food and drink orders, ensuring customers had a positive experience, maintaining clean and tidy tables and working closely with the kitchen and the bar team. I learned to work efficiently in a busy environment, manage multiple tasks, communicate effectively and remain calm and professional under pressure.

This experience helped me develop strong team work, time management, communication and problem solving skills.

GCSE - Halley Academy (2018 - 2023)

BTEC-IB course - Leigh Academy Halley Sixth Form (2023 - 2025)