Marissa Wolf

Results-oriented and customer-focused sales and reception professional experienced in delivering exceptional service within fast paced environments

Sales Consultant at David Lloyd (2026-04 – 2026-06)

• Delivered high-quality consultations to prospective members, identifying individual needs and recommending tailored membership packages.
• Built and maintained strong relationships with members, increasing retention and upselling additional services such as personal training and family memberships.
• Conducted engaging club tours, showcasing facilities and services to convert enquiries into active memberships
• Maintained accurate records of leads, follow-ups, and sales activity using CRM systems.

Duty Manager, Sales, & Leisure Attendant at Everyone Active (2024-03 – 2026-03)

• Operational Leadership: Supervised daily facility operations, ensuring smooth workflow, high service standards, and full compliance with health and safety protocols.
• Customer & Team Support: Served as the main point of contact for staff and visitors, resolving inquiries, handling escalations, and maintaining a welcoming environment.
• Client Engagement: Interacted with prospective and existing clients to understand their needs, present suitable options, and deliver clear, helpful information.
• Facility Management: Oversaw opening/closing routines, safety checks, and emergency procedures with a focus on reliability and proactive problem-solving.
• Team Coordination: Led front-of-house and operational staff, coordinating shift tasks, leading team briefings, and fostering a collaborative environment.
• Multitasking: Supported front-desk operations and team members during peak hours, balancing customer assistance with operational maintenance.

Receptionist at Everyone Active (2023-08 – 2023-12)

• Greet and assist visitors, ensuring a positive and welcoming experience.
• Manage front desk operations, including answering phone calls, responding to inquiries, and directing customers to appropriate departments.
• Handle administrative tasks, such as scheduling appointments and maintaining records, while ensuring smooth office operations.

Volunteer Staff at Possabilities Plus (2022-11 – 2023-04)

• Assisted children with learning disabilities in improving their computer, writing, and speech skills.
• Supported a local non-profit organization helping teens and young adults with special needs.
• Provided meaningful community support, fostering personal growth and enhancing teamwork and communication skills.

Crew Member at Vitality Bowls (2021-08 – 2022-04)

• Prepared food and beverages in accordance with company standards, ensuring quality and customer satisfaction.
• Served customers in a friendly and efficient manner, delivering excellent front-of-house service.
• Handled cash transactions and managed the cash register at the end of each shift.

Career Break (2024-01 – 2024-03)

High School Diploma – American School of Campinas (2022-08 – 2023-06)

High School Diploma – Fletcher High School (2021-08 – 2022-05)

– Anglo-American School of Moscow (2007-08 – 2021-06)