Mark Hayden

I am very experienced in many types of cleaning. I am the type of person who never gets stressed over situations. I love the cleaning industry in any role. I like to make a big difference in the job that I am in.

I interact with clients extremely well. My cleaning standards are very good. I go more than the extra mile with cleaning. I think out of the box. I am totally honest about all things. I have an extremely high standard in all areas of cleaning.

Whilst working at Carlsberg for 2 years as a Cleaning Supervisor we achieved an A rating in BRC audit. I am a very hard working, self-motivated and determined person who enjoys a challenge. I enjoy working to tight deadlines.

I am always looking for new and improved ways of cleaning.

Mobile Cleaning Supervisor at AEFM LTD (2024-01 – 2026-03)

• Oversight of 27 Biffa sites
• Trained new starters
• Carried out audits
• Excellent rapport with site managers

Mobile cleaner at NIC Cleaning Services (2022-05 – 2023-10)

Mobile cleaner covering Argos sites in Devon and Cornwall (and other sites as required)

Agency work – cleaning (2022-01 – 2022-05)

Mobile cleaner at NIC Cleaning Services (2021-07 – 2022-01)

Mobile cleaner covering Argos sites in Devon and Somerset (and other sites as required)

Mobile cleaner at Premier Support Services (2020-12 – 2021-07)

Covering over 50 sites for holidays and sickness.

Window cleaner at Self-employed (2015-07 – 2020-12)

Cleaner at Uffculme School (2020-09 – 2020-12)

Painting and Decorating Specialist at A.R Ludlow (2015-02 – 2015-06)

Senior Cleaning Supervisor at Interserve (2014-05 – 2015-02)

Working in an industrial environment where I am implementing all cleaning schedules for over 15 areas in the factory. All which have been very successful. I have some knowledge of carrying out Risk Assessments and SSOW.

• Responsible for audit checking areas of work
• Responsible for 2 industrial supervisors and 8 cleaning staff
• Also looked after 6 domestic cleaners
• In absence of contract manager, I assumed responsibility
• Involved in daily meetings with our client to discuss any issues with the cleaning

Painter & Decorator at A R Ludlow (2014-01 – 2014-05)

Painting and decorating for specialist company whilst completing BICS qualification

Area Cleaning Supervisor at Suburban Environmental Cleaning (2013-09 – 2014-01)

• Supervisor of multiple sites
• Completion of cleaning audits
• Delivery of COSHH Training
• Weekly Client meetings
• Preparation and delivery of 6 monthly appraisals
• Organisation of holiday rotas
• Maintaining exceptional Client relationship
• Work to tight deadlines each day
• Interviewing for new personnel

Facilities Cleaning Supervisor at ISS (CLIENT CARLSBERG BREWERIES) (2011-09 – 2013-09)

• Interviewing for new personnel
• Supervision of 19 Staff
• Weekly team meetings
• Completion of cleaning audits
• Weekly Client meetings
• Preparation and delivery of 6 monthly appraisals
• Organisation of holiday rotas
• Maintaining exceptional Client relationship
• Work to tight deadlines each day
• Delivery of training through Soft Service manuals

Market Trader at Self Employed (2010-09 – 2011-03)

Cleaning supervisor at Unit Clean (2005-04 – 2010-09)

• Supervising 22 staff in college cleaning
• Checking cleaning jobs after staff
• Supervision of 3 of the company's biggest cleaning contracts
• Worked to COSHH standards
• Training of new starters
• Training of Health and Safety
• Client Liaison
• Builders Cleans / House Cleans / Sparkle Cleans

Head Porter at Aldwark Manor Hotel (2000 – 2005)

• Duty manager (shifts)
• Setting up conference rooms in 4* star hotel for conferences and weddings
• Sole supervisor responsibility for setting up 6 conference rooms
• In charge of 5 porters
• In charge of private dinner parties, functions
• Served guests in 2AA restaurant dinner/ breakfast
• Front of house
• Bars, function bars
• Assisted with housekeeping

Retail Sales Assistant at Nickleby's (1999 – 2000)

• Selling clothes to the public
• Good communication
• Book work at the end of each shift

Supervisor at The Coffee Shop (1998 – 1999)

• Working front of house serving customers
• Cooking food
• Supervise in manager's absence
• Cash handling and closing up shop ensuring premises left in an acceptable way for the next day's shift

Chef at Massarella Catering (1996 – 1998)

• Cooking for over 300 people daily
• Stocktaking
• Freezer/Temperature control
• Stock rotation

Self employed at Hayden's Cleaning Services (1987 – 1996)

• Window and carpet cleaning
• Car valeting
• Employed two other members of staff
• Customer liaison
• House Cleaning

Chef at Shambles Restaurant (1984 – 1987)

Responsible for preparing and making food. Developed my role to Assistant Manager and became responsible for organising 5 other members of staff

YTS Training Scheme at Coventry City Council (1982 – 1984)

3-year training scheme learning basic cooking skills

• Cooking for council workers

No Qualifications