Property Development/retail Management
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Productive employee with proven track record of successful project management and producing quality outcomes through leadership and team motivation. Works with clients to determine requirements and provide excellent service.
Buying run down properties and breathing a new lease of life into it before returning to the sales market. Includes multi-skilled work to achieve the best finish possible. Electricians Mate various/sub contractor 01/2001 to 01/2015 south wales Key activities involved assisting electricians on new electrical installations. Installed,and maintained electrical systems in residential and commercial buildings, adhering to safety standards and regulations.
Call Centre Manager firstline communications 01/1999 to 01/2001Swansea
Key role included running a team of up to 180 people. Improving production throughout through constant assessment and training. Planning and team involvement using both a mixture of experience and knowledge. Collaborated with the marketing team to refine sales scripts and approaches based on customer feedback.
Tasks included administrative duties, completing invoices, customer care, selling products & accessories. Negotiated sales contracts, agreeing on terms that satisfied both the dealership and the customer, fostering trust and repeat business. Answered incoming calls politely and professionally, following up on enquiries and responding to customer requests. Conducted personalised vehicle presentations, highlighting features tailored to customer needs.
Department Manager Halfords 01/1987 to 01/1994 Swansea/Llanelli
Responsibilities included assisting members of the public with purchasing goods. Telephone enquiries. Specialising in bike sales and assembly. Ensuring that housekeeping standards were development and maintained. Liaising with staff in all departments. Reviewed sales and inventory data, identified trends and prepared reports for management. Managed customer service operations, resolving issues promptly to maintain high satisfaction levels. Collaborated with other managers to plan and direct organisational tasks. Monitored inventory levels, conducting regular audits to minimise loss and prevent stockouts.
'O'Levels: '2 O' Levels,and 7 C.S.E. qualifications Bishopston Comprehensive, Swansea.
city and guilds electrical installation Swansea college attended Swansea college in the evenings to achieve my city and guilds electrical installation. also have 17th regulation
