Mark McCall

I am an experienced support practitioner, proud to have worked in the care and support sector with a wide range of vulnerable groups including adults with complex needs, individuals effected by homelessness, poverty and destitution, people receiving hospice care, and children and young people in care. My career progression, and professional achievements are built on a solid academic foundation, having studied social services at college and university over 5 years. I have a robust understanding of the third sector, and feel passionately that partnership working and collaborative practice across public and third sector is key to improving the lives of vulnerable people.

Residential childcare worker (Therapeutic practitioner) - Common Thread Group - Strathaven

(2026-03)

Large residential children's service

• Support children and young people in a therapeutic and trauma informed way
• Build trusting relationships with Children and young people
• Encourage alternative coping strategies, positive behavior and personal growth
• Work closely with external stakeholders including social workers, advocacy workers, clinical specialist, parents
• Community engagement, planning activities, trips and events for children and young people
• Safe crisis management license holder

Support Practitioner - The Richmond Fellowship Scotland - East Kilbride

(2021-05 - 2025-12)

Support Practitioner: supporting adults with complex needs to live in the community.

• Support adults with personal care, medication, moving and handling, and tenancy sustainment
• Support to attend medical appointments, attend classes, promote hobbies and interests, as well as general chores such as shopping and banking
• Qualified to support new recruits into the business, and can train new staff on Moving and Handling best practice and medication protocols
• Developed trusting relationships with service users and advocated on their behalf
• De-escalated violent, aggressive and threatening behavior
• Generated detailed reports to document clients' progress
• Helped clients access community medical, housing and transportation resources
• Assisted clients with disabilities obtain support services for rehabilitation purposes
• Coached clients to implement life-changing behaviors, demonstrating empathy and active listening skills
• Take clients on Holidays and vacations
• Engage in meaningful activities, make friends and pursue hobbies and interests

Homeless Support Practitioner - Turning Point Scotland - Glasgow

(2022-03 - 2024-01)

Supported individuals and families navigating the homelessness process. This often involved supporting people transitioning from homelessness to temporary and emergency accommodation, into permanent tenancies. Clients often experienced trauma and had other needs, such as addiction, mental health and support. They also faced socio-economic barriers such as poverty, unemployment, racism, stigma and discrimination.

• Worked in partnership with Glasgow City Council social workers and care managers to carry out risk assessments, create support plans, and worked with service users to plan, track, and achieve desired outcomes
• Key tasks involved income maximization and access to welfare benefits, completing housing applications, link working with partnering stakeholders such as citizens advice, housing associations, foodbanks, DWP
• Encouraged service users to be independent and active members of society
• Developed trusting relationships with service users and advocated on their behalf
• De-escalated violent, aggressive and threatening behavior
• Helped clients access community medical, housing and transportation resources
• Coached clients to implement life-changing behaviors, demonstrating empathy and active listening skills
• Evaluated support effectiveness by monitoring and reporting on client progress
• Obtained client feedback to enhance services and user experience
• Helped to select and admit clients to appropriate services
• Worked closely with multi-disciplinary teams (social workers, care managers, housing officers) to share information and create progress reports

Regional Manager: Visual Merchandise - Arcadia - Glasgow and field based

(2015-01 - 2021-04)

Visual Manager - House of Fraser - Glasgow and field based

(2012-01 - 2015-01)

National Visual Merchandise Manager - Urban Outfitters - Edinburgh and European travel

(2008-01 - 2012-01)

Bachelor of Arts - Education and Social Services (BA hons) - University of Strathclyde (2026)

Higher National Diploma - Social Services (HND) - City of Glasgow College (2023)

Higher National Certificate - Education and Social Services (HNC) - City of Glasgow College (2022)

National Progression Award - Health and Social Services (NPA) - South Lanarkshire College (2020)