As an Aftersales Manager, I oversee a talented team of Technicians, Service Advisors and Parts Advisors, ensuring they deliver the highest standards of customer care and operational excellence. My responsibilities include:
- Managing costs in line with business plans whilst maintaining quality and service standards
- Ensuring accurate customer data collection and compliance with Group and Manufacturer standards
- Maintaining a safe working environment
- Monitoring performance and coaching colleagues to achieve success
- Driving processes that maximise customer satisfaction above manufacturer benchmarks
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- Proven success in an Aftersales leadership role, within a franchised motor retailer
- Strong leadership and people management skills
- Ability to deliver results through performance improvement, profitability and efficiency
- Excellent communication and organisational skills
- A passion for driving business growth and exceeding customer expectations
