Mark Pickles

Aftersales Manager in the motor industry

As an Aftersales Manager, I oversee a talented team of Technicians, Service Advisors and Parts Advisors, ensuring they deliver the highest standards of customer care and operational excellence. My responsibilities include:

• Managing costs in line with business plans whilst maintaining quality and service standards
• Ensuring accurate customer data collection and compliance with Group and Manufacturer standards
• Maintaining a safe working environment
• Monitoring performance and coaching colleagues to achieve success
• Driving processes that maximise customer satisfaction above manufacturer benchmarks

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• Proven success in an Aftersales leadership role, within a franchised motor retailer
• Strong leadership and people management skills
• Ability to deliver results through performance improvement, profitability and efficiency
• Excellent communication and organisational skills
• A passion for driving business growth and exceeding customer expectations

Good level of GcSE's

Lots of work and Manufacture related qualifications