Mark Raven

15 years experience of working in the food industry. Three years experience of working in a fine food store as a cheesemonger. 12 years experience managing a micro-bakery. Ability to maintain a high level of service for customers.

Experience of operating EPOS system and overseeing weekly stock orders. Knowledge and daily implementation of HACCP procedures. Excellent in-depth knowledge of all produce on sale.

Experience of maintaining customer and internal communications. Excellent communication skills and the ability to react to others' needs. A valuable team member and equally capable of working on my own.

Experience of working in stressful environments. A personable approach with a commitment to every customer.

Shop Assistant/Shop Manager - Green & Lovely Fine Food Store - West Molesey

(2023)

• I work in a store renowned for its dedication to stocking the best independently UK produced food, particularly the cheese deck.
• I oversee the ordering, and receiving, of all produce and meet with the producers as often as I'm able
• I thoroughly enjoy working in a busy store, serving customers and taking pride in how well respected the shop is locally
• I like to implement new ideas to enable the shop to continue to provide a meaningful service

Bakery manager - Blackbird Bread - Twickenham

(2012)

• In 2012, I launched the first micro-bakery in Twickenham, baking from my house for my neighbours and local businesses
• In 2022, the bakery closed but now focuses on teaching and demonstrations
• Have run bread making classes since 2014 for the community
• As sole employee, I'm responsible for all financial, planning and delivery of all aspects of the business
• Promoted the business via social media and built the website
• Built a solid reputation for delivering goods at a high level
• Developed a regular newsletter for my customers
• Self taught baking skills

Senior day centre worker - Star Centre - Hounslow

(1998 - 2012)

• Provided services for people with mental health needs
• Assisted in planning of restructure to centre
• Coordinated services and attended meetings
• Attended relevant training
• Provided supervision for staff

BA (Hons) - English Literature and Drama - DeMontford University (1990 - 1993)

A level - English Literature - Richmond Upon Thames College (1988 - 1990)

A level - Drama - Richmond Upon Thames College (1988 - 1990)