Housing Services Administrator
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Open and friendly individual with excellent interpersonal and organizational skills. Proven experience in Customer Service, Administration, Facility Management and Hospitality. Demonstrates ability to adapt to diverse environments whilst consistently delivering efficient support. Recognised for effective communication, attention to detail and a proactive work approach
Housing Services Administrator at Rochford District Council (2025-01 – 2026-07)•Dealt promptly and efficiently with housing enquiries from the public, Council, statutory agencies, and other bodies, maintaining a high level of professionalism.•Delivered administrative support across Housing Services by responding to emails, managing tasks on the housing system, and processing essential paperwork for service delivery.•Recorded all essential information in the computerised housing management system to facilitate efficient processing.•Maintained accurate records of casework progress, utilising computerised systems, including Microsoft Office, internet resources, and in-house systems like Locata. •Streamlined procedures for Housing Options and Housing Allocations teams, collaborating with Housing Officers to enhance day-to-day operations.
Safeguarding Administrator (Temporary Role) at MSE NHS Foundation Trust (2024-01 – 2024-11) • Covered full-time hours across two sites: Southend University Hospital and Broomfield Hospital, ensuring seamless administrative support.
• Supported both Adult and Children Safeguarding Team by completing administrative duties for the Deprivation of Liberty Safeguards process, including checking form accuracy and ensuring compliance with the regulatory body.
• Liaised with various external providers and hospital departments, relayed information effectively and maintained the safeguarding database.
• Transcribed meeting minutes for professionals, distributed information for Dementia Team, and provided administrative support for Learning Disability Team.
Support (Temporary Role) at MSE NHS Foundation Trust (2023-09 – 2024-03) • Supported Financial Management Reporting Team by administering Waiting List Initiative and Agency/Bank approval process; managed team mailbox, distributed invoice requests, liaised with Divisions, handled queries, added WLI shifts to Health roster, maintained database.
• Worked consistently 30-36 hours per week on various tasks.
Administrator (Temporary role) at MSE NHS Foundation Trust (2023-05 – 2023-08) • Collaborated with Adult Safeguarding Team to process MCA and DoLS applications, verifying valid MCAs and ensuring accurate completion of all forms to facilitate compliance.
• Generated and sent DIST/GP referrals and letters for Children Safeguarding Team and Dementia and LD Team, compiled data, and managed communication through phone calls and minute-taking.
• Dedicated 30 hours weekly to support team operations and deliver quality service.
Assistant (Temporary/Bank Role) at MSE NHS Foundation Trust (2022-12 – 2023-05) • Supported medical records team by maintaining medical records library, locating, retrieving, tracking and delivering patients' records and case notes using Medway system. Assisted with library weeding by retrieving, tracking and packing files for offsite storage.
• Completed 30 hours of work each week.
Waitress and Supervisor (Part-Time) at Red Chilliezs (2018-11 – 2021-12) • Provided attentive and helpful service to enhance customer satisfaction during dining experience.
• Optimised customer experience and enhanced profit by serving guests with sincere, positive and enthusiastic attitude.
• Handled phone orders, queries, and complaints professionally to ensure seamless service delivery.
Assistant (Part-Time) at Chalkwell Hall Schools (2017-06 – 2021-08) • Collaborated with team to supervise children during lunch break, ensuring a safe and enjoyable environment.
• Ensured safety, welfare and positive behaviour of pupils throughout lunch period.
• Administered basic First Aid, led games and activities with children, provided emotional support and guidance.
• Engaged with team members and senior staff to effectively resolve conflicts and maintain a harmonious atmosphere.
Break/Family Manager and Care Giver at N/A (2011-03 – 2017-06) • Managed household accounts, grocery shopping and cost savings.
• Scheduled appointments, managed family calendars and co-ordinated transport.
• Ran daily household operations, executed various tasks - cooking, cleaning, maintenance.
• Raised 2 children - provided nurturing and stimulating environment - this included education, emotional guidance/support, maintaining physical and mental health, handling conflicts, providing basic first aid.
• Pursued knowledge about children's early development through research and self-education, implementing health guidelines to promote well-being. Receptionist and Facilities Assistant at ADOBE SYSTEMS LTD (2006-09 – 2011-03) • Acted as a first point of contact at the City Office - offered professional and friendly service to visitors/members of staff; maintained orderly Reception and managed various duties: welcoming visitors, answering phone calls, sorting incoming post, booking taxis/couriers, overseeing meeting rooms and updating the reservation system, ordering stationery supplies.
• Assisted the Facilities Manager - liaised with contractors/vendors, recorded maintenance issues onto the FM database, oversaw on-site work, followed work progress and chased incomplete tasks.
• Provided admin support to 2 Hub Managers - communicated with vendors and office managers across Europe, gathered documents, maintained database, produced reports, assisted with scanning and filing.
Graduation Certificate (A-Levels) in Technical Administration – Vocational Secondary School (1997)
