Steponas Zaltauskas

Experienced and personable hospitality professional with over 12 years of customer service experience, including luxury and 5-star hotel environments. Holds a Professional Bachelor’s degree in Business Management with a strong foundation in guest service, team collaboration, and daily operations.

Skilled in delivering warm, professional front-of-house service in busy hotel and restaurant settings. Confident in welcoming guests, managing reservations, handling enquiries, and ensuring a seamless guest journey from arrival to departure. Known for exceptional attention to detail, a calm and positive approach under pressure, and consistently receiving excellent guest feedback.

Now seeking a Front of House, Reception, or F&B Host position within a reputable UK hospitality venue where strong communication skills and a commitment to outstanding service can contribute to an exceptional guest experience.

Experienced hospitality professional with over 12 years of customer service experience, including luxury 5-star hotel environments in the UK and abroad. Skilled in front-of-house operations, guest relations, reservations management, billing, and delivering exceptional service in busy hotel and restaurant settings.

Experienced as a Receptionist, F&B Host, Bartender, and Duty Manager, with strong knowledge of Opera PMS, cash handling, and daily hotel operations. Known for professionalism, attention to detail, and maintaining high service standards under pressure while consistently receiving positive guest feedback.

Professional Bachelor’s Degree in Business Management from Lithuania Business University of Applied Sciences, specialising in team leadership, organisational management, and service operations. Strong academic foundation in hospitality management, administration, and business operations.