Marlon De Torres
SOFTWARE INTERN SUPPORT
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About
Bachelor of Science in Information Systems graduate with hands-on experience in IT support, software troubleshooting, system administration, and database management. During my internship, I analyzed operational data, developed an internal ticketing system, and provided technical support that improved issue tracking and workflow efficiency. Skilled in diagnosing hardware and software issues, Microsoft Office, MySQL, and maintaining reliable IT systems.
A fast learner with strong analytical and problem-solving abilities, eager to contribute as an IT Specialist.
Experience
SOFTWARE INTERN SUPPORT - Helport Philippines
(2025-11 - 2026-02)
Assisted in software support and issue resolution for internal operations.
- Processed and analyzed over 1,000 call evaluation records using Microsoft Excel.
- Developed an internal ticketing system using PHP and MySQL to streamline issue reporting and tracking.
- Diagnosed and resolved software-related issues during testing and implementation.
- Collaborated with team members to improve workflow efficiency through system enhancements.
Education
Bachelor of Science - Information System - Batangas Eastern Colleges (2022 - 2026)
Senior High School - STEM - San Juan Senior High School (2021 - 2022)
