Marta Baiba

Brings 6 years of customer service experience within dynamic, fast-paced industry environments. Excellent interpersonal skills aiding positive professional relationships for recurring business and guaranteed customer satisfaction. Motivated to improve service to achieve overall company success.

Responsible and dedicated crew trainer with proven multitasking and organisational skills. Proficient operating in fast-paced environment to coordinate paperwork, process payments and complete orders. Polite and professional person with strong communication and multitasking skills.

Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction. Flexible customer service team member focused resolving customer concerns and enquiries.

Skilled at accurately documenting call details, preparing reports and organising documentation. Offers helpful answers and relevant information to retain business. Well-qualified customer service familiar with skills and abilities needed to succeed.

Possessing strengths in task prioritization and customer service. Ready to leverage training and experience to take on new professional challenges. Successful customer service assistant with 6 years of experience addressing customer requests and concerns.

Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.

Customer Service

Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Customer Service Assistant - Mcdonalds - Derby, east midlands

(2016-10)

• Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
• Guaranteed positive customer experiences by efficiently resolving customer concerns and complaints.
• Trained new associates on cash register operations, advising on appropriate handling of customer sales, refunds and cashing up.

Customer Retail Assistant - Tesco - derby, east midlands

(2018-09 - 2019-08)

• Replenished store inventory regularly, monitoring stock demands to appropriately address customer needs.
• Documented customer interactions and prepared paperwork for follow-up actions.
• Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
• Maintained spotlessly clean sales floors, organising merchandise for visually-appealing displays.
• Advised customers on applicable policies and managed expectations to minimise further complaints.
• Assisted customers with product selection and sales, recommending items to increase transaction value.
• Monitored display stock levels, replenishing for consistently well-stocked sales floor.
• Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
• Built lasting relationships with clients through customer service interactions.
• Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
• Explained information about quality, value and style of products to influence customer buying decisions.
• Educated customers on product and service offerings, engaging in special offers and promotions to increase sales.
• Recommended merchandise based on exact customer needs, improving sales conversion rates.
• Carried out back-of-house maintenance, for clear, easy-to-navigate stockroom management.
• Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
• Fostered positive relationships with customers to enhance loyalty and retention.
• Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
• Updated product labelling and promotional pricing.
• Resolved customer complaints and process issues with proactive problem-solving skills.
• Prepared products for sales floor, steaming and presenting items immaculately for appealing displays.
• Promptly greeted and assisted customers, tailoring service and sales style to suit personalised requirements.

Driving Instructor - Red driving school

2 years of teaching driving skills for life

Food service Specialist - ogres college (2013-06)