Martha Starnes

Dedicated professional with strong communication skills and a keen attention to detail. Proven expertise in customer service and satisfaction, complaint handling and resolution, and consistently meeting sales targets and performance goals. Demonstrates reliability and accountability while effectively managing multiple tasks simultaneously. A collaborative team player committed to achieving excellence in all endeavours.

Apprentice Optical Assistant at Specsavers Opticians (2025-05 – Present)

• Coordinated appointments across multiple systems to simplify scheduling processes.
• Conducted comprehensive consultations regarding frame selections and lens options to enhance customer experience and support informed choices.
• Encouraged repeated business by ensuring selection of frames matched style, budget and prescription needs of customers.
• Operated specialised equipment to perform pre-tests for eye examinations, evaluating eye health and securing precise prescription measurements.
• Ensured cleanliness and safety of workspace through regular inspections and adherence to health and safety protocols.
• Dispensed customers' glasses while ensuring full understanding of eye test results and recommending suitable lenses based on individual requirements.
• Optimised vision and ensured comfort by adjusting and fitting glasses, while executing necessary repairs.
• Achieved the highest single-day sales figure in the store's history, generating £4,500 in sales.

Counter Assistant at Johns Fish Bar (2022-11 – 2025-05)

• Oversaw customer service operations to enhance satisfaction and loyalty.
• Managed food preparation activities ensuring quality and safety standards.
• Ensured a clean and well-organised shop, promoting a welcoming atmosphere.
• Facilitated smooth transactions to provide quick and polite service, enhancing customer experience.
• Assisted in preparing items for frying.
• Ensured timely restocking of kitchen supplies.
• Maintained hygiene standards at both the kitchen and front counter.
• Increased customer satisfaction by resolving issues.
• Displayed energy and enthusiasm in a fast-paced environment.

A-Levels in Dance – Hailsham Academy

GCSEs in English Literature – Hailsham Academy

GCSEs in English Language – Hailsham Academy

GCSEs in Maths – Hailsham Academy

GCSEs in Business – Hailsham Academy

GCSEs in Combined Science – Hailsham Academy

GCSEs in Sport – Hailsham Academy

GCSEs in Dance – Hailsham Academy

GCSEs in History – Hailsham Academy