Lauren Neill

Optical Assistant

Talent

HoveMember since July 21, 2026

Patient consultationFrame stylingClinical measurementsProblem-solvingConflict resolutionAppointment schedulingCash handlingCustomer serviceTonometryFundoscopyOptical coherence tomography

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Patient consultationFrame stylingClinical measurementsProblem-solvingConflict resolution

About

Customer-focused professional with over six years' experience across optical retail, hospitality and customer service, including patient consultation in an opticians and high-volume barista work in a fast-paced café environment. Skilled in problem-solving under pressure and taking on responsibility independently — including running solo shifts during Covid-period staff shortages and holding key-holder duties for store opening/closing and cash handling. Confident liaising across teams and departments, from in-branch coverage to international head office contacts.

Experience

Optical Assistant - Ollie Quinn - London

(2022-09 - 2026-07)

Delivered patient consultations including frame styling and lens recommendations, building product knowledge across a wide range of options
Took detailed clinical measurements for patients and resolved fitting/prescription issues through problem-solving and conflict resolution
Managed appointment scheduling and daily operations using in-house systems
Conducted regular stock/inventory checks and ordered replacement equipment to maintain full operational readiness
Maintained hygiene and clinical standards in line with company policy
Liaised directly with head office (Canada) on operational matters
Provided cover for staff shortages at other branches, demonstrating flexibility and reliability across locations

Trainee Optical Assistant - Specsavers - Hertfordshire

(2022-05 - 2022-06)

Booked client appointments, operated the autorefractor, carried out tonometry, fundoscopy and optical coherence tomography

Barista Maestro - Costa Coffee - Bedfordshire

(2020-03 - 2022-05)

Worked in a high-pressure, high-volume environment, handling orders, transactions, and drink/food preparation to consistent quality standards
Operated independently during Covid lockdown periods with reduced staffing, taking on full shift responsibility without direct supervision
Held key-holder responsibilities, including opening/closing the store and cashing up
Maintained stock replenishment and cleaning standards to meet brand compliance
Collaborated within a team while also demonstrating capability to run the unit solo when required

Host - Poplars Garden Centre Restaurant - Bedfordshire

(2019-10 - 2020-03)