Customer Service
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Hard working, honest and reliable.
Cheerful, works well alone or within a team
Organized, methodical with a responsible attitude
Good IT skills.
Road & Sea Express – Works Experience from School
Duties included the checking of invoices, answering calls from customers regarding their deliveries or collections and helping them gather any information required.
March 2002 – October 2005
I joined Capitol Tiles as a general warehouse operative with duties of ordering any stock needed, picking and packing customer orders ready for collection or delivery.
I worked my way up to Trade Counter Manager which entailed face to face sales and customer service, ordering new stock and checking of invoices, till sales and the balancing of the till were also part of my day to day duties.
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October 2005 – March 2006
I joined Lynx Express as a general warehouse operative where my main duties were the picking and packing of orders for delivery.
This job also involved the unloading of various containers and getting the products to the correct lorry for delivery across the country.
April 2006 – December 2006
I joined Capita EMA and was trained in the duties of the post room and back office duties.
My main role at Capita was in the Customer Services department call centre where I would receive calls from parents and students regarding their EMA and guiding them through the application forms, payments and giving general advice
This work was confidential therefore I consider myself as a very trustworthy person.
In this role I was the first point of contact and would always try to resolve any problems as quickly and efficiently as I could.
January 2007- August 2010
I joined Eurotel as an appointment booker dealing with fresh businesses in an out bound call centre, this enabled the sales team to go out to the business regarding the sale of all
Eurotel Telephonic products.
This was a customer service role in which I would assist new customers with any problems they had along the way.
I then progressed to the existing customer team where I still booked appointments for the sales team , but would be in control of their day to day diaries’ this role also included the sale and upgrades of existing customer’s telephone systems.
I would consider myself a people person as I would see the whole transaction through from the first call to the final installation.
Within this role I was also responsible for data entry regarding customer orders, change to client details and updating records, if I was unable to deal with the problem myself then I would escalate to an engineer to complete the job.
September 2010 – September 2012
I moved to live and work in Barcelona to work for Chartered Investments as a
Sales and Marketing representative.
Within this role my duties were to cold call customers to advertise the benefits of investments and dealing with any problems before passing this information on to a broker.
October 2012- September 2013
I moved back to the UK and joined Tsys Managed Services on the Nationwide Credit Card contract.
My role was as a Customer Service operator for credit card customers, my duties within this role were dealing with all types of enquiries regarding credit cards, balance transfers,
account statements, taking payments from customers to pay bills and also queries with charges and fees.
I was made up to a Level Two agent which meant that I could then offer customers new services such as Direct Debit set up, additional card holders to the account and also credit card increases.
October 2013 –September 2014
I joined PCMS as a customer service / sales advisor
Initially I was taking inbound calls from customers wanting to place orders and then moving to the outbound team managing my own account customers.
Within 3 months I was moved on to the Palmer & Harvey contract as an inbound salesman,
this involved a target of 140 products a week, which I was easily achieving.
Due to this I was asked to join their outbound team where I had my own customer base.
I have been made Agent of the Month and regularly received prizes for best salesman.
November 2014 – November 2015
I made a change of direction and joined Tom Batt Builders as a general Labourer with a view to learning skills within the Building Trade.
I have now decided that it is not for me, and would like to return to office based work.
November 2015 to December 2016
I am currently working for First Utility Energy in there inbound call centre. I this role I work in the home move and retention department where I take calls from customers who are with First Utility and want to either end there contact in which case It is my job to retain the customer by offering them the best deal possible, or from customers looking to move there energy supply to another property. I am also what's know as a floor walker and this role requires me to be off the phones and office and helping everyone with any problems they are having and take over any call where the customer is not happy and want to talk to a supervisor.
In my team I also coach and mentor anyone who my manager thinks is struggling with the job or the sales aspect of the job. I also do a lot of call listing where any new starters or managers from other departments come and listen to my calls that I am taking to give them an understanding of the role.
At Home - Coventry
December 2016 to February 2020
I have been caring for a sick parent after they became very ill due to a stroke. They are now looking to get back into full time employment as they are now better and no longer need my full-time support.
February 2020 to August 2020
While doing this role some of the day-to-day duties that i do are:
Transferring patients between various areas of the hospital,
Ensuring the safe movement of medical equipment
Transporting clinical waste and dangerous materials
Helping clean up and get beds ready for the next person.
Meet and greet at the main reception and advise people where they need to go.
Builders Labourer LHM Homes LTD - Bedworth
September 2022 to October 2023
Barman The Royal Oak Pub - Bedworth
Blue Coat C of E School,
Terry Road,
