Mary Abbott

Highly polished and proactive individual with experience supporting senior leaders in fast-paced, client-facing environments. Known for delivering seamless operational and personal support, managing complex schedules, and anticipating needs before they arise. Exceptional organisational ability to ensure the smooth running of both professional and personal affairs. Experienced in handling confidential matters, and supporting high-performance teams with precision and composure.

Front Office Lead - BARSAR Limited - Berkshire & Kensington and Chelsea

(2024-10)

Managing front-of-house operations, coordination and scheduling logistics in a fast-paced environment. Luxury client-facing experience in a private specialist dental practice

• Recognised by senior management for reliability and professionalism.
• Improved diary efficiency and appointment coordination, helping optimise schedules.
• Strong relationships with clients by consistently delivering high-level customer care, successfully resolving concerns and maintaining a positive client experience.
• Supported management in gathering and reviewing client feedback to improve service delivery and strengthen retention strategies.
• Onboarding and mentoring new team members, contributing to a collaborative and professional working environment.
• The primary liaison between management, clinicians and patients, representing the front-of-house experience with professionalism and efficiency.
• Coordinate patient journeys from initial enquiry through appointment scheduling and follow-up care, ensuring a seamless and high-quality client experience.
• Manage a high volume of phone and email enquiries, bookings, rescheduling and cancellations while maintaining meticulous and confidential records.
• Maintain and manage CRM systems (SOE & Dentally) ensuring accurate data management and compliance with GDPR requirements.
• Support operational planning by optimising appointment diaries to maximise efficiency and reduce scheduling gaps.
• Keeping accurate record of payments.
• Provide high-level customer care, resolving concerns and complaints discreetly to maintain strong client relationships and loyalty.
• Support managers with business development initiatives including retention strategies, client feedback and service improvements.
• Mentor new team members and contribute to a collaborative and professional team culture.
• Recognised by senior leadership for reliability and professionalism, frequently entrusted with overseeing operations in the manager’s absence.

Consultant. IT & Financial. - Square One Resources - London

(2024-02 - 2024-09)

Managing end-to-end recruitment processes and stakeholder relationships for major corporate clients in high-pressure project environments.

• Successfully contributed to recruitment projects for major global organisations including Deloitte, EY, KPMG and PwC.
• Collaborated with the Sales Director to help establish the company’s first flex-resourcing talent pool, creating a structured pipeline of contract professionals for a key client project.
• Built strong relationships with senior candidates and hiring managers through proactive outreach, professional communication and consultative engagement.
• Managed multiple recruitment processes simultaneously while meeting strict client deadlines in a fast-paced, target-driven environment.
• Strengthened commercial and negotiation skills through managing pay rate discussions and ensuring successful placements.
• Managed end-to-end recruitment processes for major clients across the IT and Finance sectors, including projects with global firms such as Deloitte, EY, KPMG and PwC.
• Coordinated candidate pipelines, interviews and client communications while ensuring timely placement and a smooth recruitment experience.
• Conducted high-volume outreach and relationship management through calls, emails and networking with senior professionals.
• Collaborated with account managers and directors to understand client needs and deliver tailored talent solutions.
• Assisted the Sales Director in establishing the company’s first flex-resourcing talent pool, building a pipeline of contract professionals for client projects.
• Developed strong commercial awareness, negotiation skills, and the ability to operate under pressure in a fast-paced environment.

Sales & Marketing - David Lloyd - Surrey

(2023-11 - 2024-02)

Interim

• Delivered exceptional customer experience while managing membership sales and enquiries in a premium leisure environment.
• Conducted tours for prospective members, presenting the facilities and tailoring membership packages to individual needs.
• Managed online enquiries, bookings and membership administration through email, phone and CRM systems.
• Maintained strong relationships with existing members to drive retention and satisfaction.
• Consistently met and exceeded sales targets while contributing to the club’s growth and brand reputation.

Office manager, Executive PA - Oscar Technology - London

(2023-01 - 2023-11)

Provided dedicated executive support to senior leadership, combining business and personal assistance with operational management responsibilities.

• Promoted from Office Administrator to Office Manager within the first year due to strong organisational and leadership ability.
• Successfully coordinated multiple internal events and networking functions attended by senior leadership and external partners.
• Established a charity partnership with the London Community Foundation and organised a company-wide fundraising initiative supporting Oxfam.
• Provided executive support to three senior managers, managing complex diaries, coordinating meetings and arranging travel logistics.
• Organised internal events, client meetings and networking opportunities while ensuring smooth operational delivery.
• Managed vendor relationships, supplier coordination and office operations across the London office.
• Oversaw onboarding logistics for new employees including equipment deployment, account setup and access to internal systems.
• Processed invoices, expenses and administrative documentation in collaboration with finance teams.
• Represented the company at networking events and awards dinners on behalf of directors and the CEO.
• Led charity initiatives and internal events, coordinating logistics, communications and engagement across the business.
• Served as the primary point of contact for internal and external stakeholders, ensuring efficient communication and issue resolution.

Front of house Supervisor - The Brickmakers Arms - Surrey

(2022-01 - 2023-06)

Developed strong operational, organisational, and people management skills in a fast-paced hospitality setting, including event coordination and team supervision.

• Supervised front-of-house operations in a busy hospitality environment, ensuring exceptional service standards during high-volume periods.
• Assisted with event planning and coordination for weddings, private functions and community events.
• Managed staff scheduling, stock ordering and operational administration.
• Maintained strong relationships with customers and resolved issues quickly and professionally.
• Organised staff social events and contributed to a positive team culture.

Level 3 Fashion Business Diploma - Fashion Business - Fashion Retail Academy, Westminster London (2020-09 - 2022)