Mary Clavier

Adaptable employment support specialist with excellent people management and communication skills. Innovative thinker with experience managing complex situations and diverse client base. Comfortable in both collaborative settings and independent work environments.

Seasoned computer technician and client engagement specialist well-versed in crisis management and fast-paced environments. With my passion for helping students with special needs and my experience in providing support for my own child who has ADHD and learning difficulties I have learnt to adapt and change my teaching methods to help encourage, and support him, reinforcing a positive attitude. Focusing on strengths, and not just weaknesses to assist with my child curriculum.

Office Manager - Lincoln London joinery

(2025-09)

• Created and managed company social media accounts (Facebook, TikTok and instagram), developing content to increase brand awareness and engagement.
• Updated, and maintained company website content
• Managed all incoming calls and email communications professionally and efficiently.
• Conducted cold calling and email marketing campaigns to promote company services.
• Designed and produced marketing materials including flyers and business cards
• Provided administrative support across departments and helped streamline daily operations.

Pastoral Support Assistant - New City College

(2025-08 - 2025-08)

• Supporting students with behaviour, attendance, and emotional regulation.
• Delivering targeted pastoral interventions on a 1:1 or small-group basis.
• Working closely with Health social care tutors to support students.
• Monitoring behaviour incidents and contributing to reintegration plans.
• Acting as a consistent, trusted adult presence throughout the school day.

Progression Coach Work Experience \Careers Advisor - Barking and Dagenham college

(2025-01 - 2025-08)

• Support students and advise them on your studies, providing them with advice and help on a day-to-day basis.
• Group tutorials emphasise teamwork, social interaction, and the development of confidence.
• Individual tutorials review their progress, identify their strengths and improvement opportunities, and set them as SMART targets and action plans to help you successfully achieve your goals.Providing information, advice, and guidance to students
• Conduct holistic initial assessments, identify barriers, and co-produce action plans to help students achieve their goals.
• Provide employment coaching, including career guidance, CV building, interview techniques, and job search support.
• Advocate for clients with employers, negotiating reasonable adjustments and solutions to workplace challenges for work experience.
• Refer students to appropriate health, welfare, and employment services for additional support.
• Maintain accurate and compliant electronic student records.

Employment Advisor\In Work Support Advisor - Maximus

(2021-06 - 2025-01)

• Advocate and address participant needs on a case-by-case basis.
• Maintain accurate records and update organisational databases daily.
• Addressing all information technology problems, such as login issues, printer malfunctions, and Microsoft software glitches, on behalf of coworkers.
• Provide tailored support services to participants specialised to their current level of employment readiness.
• Collaborate with participants to develop SMART action plans to enhance employability prospects.
• Manage caseload of 80+ participants and maintain regular communication with current and previous participants.
• Train colleagues in the use of Adapt software and company procedures.
• Collaborated with Business Managers and Key Worker colleagues to ensure compliance standards were met and maintained.
• Manage organisational reports regarding daily and weekly targets focused on job starts and outcomes.
• Facilitate continuing relationship and act as liaison with Job Centre Plus.

Administrative Assistant - Property Management Essex

(2020-01 - 2020-03)

• Managed tenant and landlord stakeholder needs through digital and in-person communication channels.
• Developed and nurtured critical stakeholder relationships through recognition of diverse cultural and language needs.
• Researched potential property opportunities through social media engagement.
• Conducted interviews with potential tenants, addressing their requirements, and matching them with suitable properties.
• Provided support in completing housing benefits forms to ensure tenants receive the necessary assistance.
• Supported tenants during property viewings and ensured confidentiality was maintained regarding sensitive documents.

SQL DBA Administrator\Candidate Support\Client Support - iProfile Ltd\Jobzooma

(2011-05 - 2019-12)

• Developed and maintained critical relationships with recruiters to ensure fulfilment of vacancies by pre-screening promising candidates.
• Provided ongoing support to candidates by assisting with their CVs, profiles, and skills alignment with job specifications.
• Utilized appropriate communication channels for effective engagement with target audiences.
• Implemented job coaching and employment plans for optimal outcomes.
• Established and upheld backup and recovery policies, database tuning, and performance monitoring. Advised on capacity planning, architecture, and hardware needs.
• Oversaw implementation of database changes within agreed timelines and costs for UK and Australia, meeting KPIs consistently.

Junior SQL DBA Administrator - Skillsmarket

(2008-07 - 2011-05)

• Maintained and supported production database environment 2000, 2005 and 2008.
• Installed, configured, maintained and upgraded vital Microsoft SQL Server software and related products.
• Created and maintained documentation and standards.
• Monitored all resources including any instances currently installed in the production environment.

Junior SQL DBA Administrator\IT Support - Pershing

(2003-05 - 2008-07)

Live Systems Engineer - Pershing

(2001-05 - 2008-07)

First Line Support - DLJ

(1999-04 - 2001-05)

Training Officer/Personal Assistant - Vocational Prospects Ltd

(1992-01 - 1999-05)

IT Training - Pershing, Donaldson, Lufkin & Jenrette

Administering Microsoft SQL Server 2000 Database - MS2072 -1 - Pershing

Implementing Microsoft Windows 2000 Professional and Server - Pershing

Crystal reports course - Pershing

Administering Microsoft Systems Management Server 2.0 - Pershing

Millennium bug course - Pershing

Access course - University of East London

Internet course - University of East London

NVQ - Business Administration level 3 - Vocational Prospects

NVQ - Business Administration level 2 - Vocational Prospects

NVQ - Information System Design and Production level 3 - Vocational Prospects

Computer Literacy and Information Technology - Vocational Prospects