Compliance Coordinator at Onward Homes Merseyside (2023-01 – Present)
Compliance coordination role focusing on audit-ready records, compliance reporting, and contractor management
- Collect and review compliance documentation; maintain audit-ready records aligned to best practice and evolving legislation (incl. Awaab's Law)
- Produce compliance status and overdue-action reporting using Qlik; track and follow up outstanding actions
- Escalate risks and potential safeguarding concerns; communicate findings to internal teams and stakeholders
- Raise remedial works / follow-on works for contractors and monitor progress through to completion
- Support resolution management and deliver responsive customer service to tenants and internal teams
- Working closely with contractors to ensure compliance standards are maintained
- Monitoring Off Heat tracker and High-Risk Cases
- Excellent Customer care given to maintain healthier relationships to gain access for services and or remedial/follow on works
Central Services Administrator at Liverpool Diocese (2022-05 – 2022-12)
Administrative support for events, executive meetings, and reporting
- Coordinated events end-to-end (planning, logistics, delegate communications, on-the-day delivery)
- Supported executive meetings: agenda prep, attendance tracking and accurate minute taking
- Managed director diary, inbox and enquiries; booked rooms and organised site/school visits
- Published tickets via Eventbrite and maintained spreadsheets/lists for reporting
- Updated news bulletin and proofread website content, including job adverts
- Collated dashboard, finance and census/IMD data for internal reporting
Human Resources Admin Assistant (Temp) at Archdiocese Liverpool (2021-09 – 2022-04)
Temporary HR administration role covering recruitment, onboarding, and HR correspondence
- Coordinated recruitment administration: adverts (incl. Indeed), shortlisting and interview scheduling
- Set up electronic files and onboarding documentation for new starters; issued contracts
- Completed right-to-work checks and supported induction/welcome processes
- Produced HR correspondence (regret, variation and leaver letters) with accuracy and confidentiality
- Provided day-to-day admin support, diary updates and stakeholder communication
Care and Support Administrator at Origin Housing (2020-08 – 2022-10)
Administrative support for safeguarding, fire risk assessments, and contractor coordination
- Improved safeguarding monitoring approach by reducing manual spreadsheets and streamlining reporting
- Reorganised and tracked fire risk assessment (FRA) actions to meet reporting timeframes
- Maintained online data for manager access, supporting more efficient reporting and reduced paper use
- Scheduled safeguarding panel meetings and coordinated diaries across multiple stakeholders
- Processed invoices and purchase orders; liaised with contractors and finance to resolve queries
- Delivered core admin support: correspondence, presentations, minute taking and timely email responses
Customer Experience Officer at Prima Group (2016-04 – 2020-03)
Multichannel customer support and housing operations role
- Provided multichannel customer support (phone, live chat, social media) for rents, allocations and repairs
- Managed emergency responses (e.g., gas leaks, floods) and coordinated urgent contractor attendance
- Booked gas compliance checks and managed appointments with customers and contractors
- Raised and progressed repairs; updated CRM and housing systems with accurate case notes
- Completed tenancy sign-ups and explained tenant responsibilities and support agencies
- Covered sheltered scheme management: welfare calls, compliance checks and FRA actions
