Matt Cheetham

A highly organised and proactive administrative professional with extensive experience in customer service, building management, and financial administration. Recognised for improving processes, maintaining excellent presentation standards, and delivering a positive experience for customers, visitors, and colleagues. Skilled in communication, relationship‑building, and adapting to fast‑changing operational needs.

Motivated to bring my experience to a larger organisation where collaboration, customer engagement, and continuous improvement are central.

Bookkeeper & Administrator at Burnage Family Church (2014-09 – Present)

Provide day‑to‑day administrative support and act as a key point of contact for staff, volunteers, and external partners. Maintain accurate financial records and introduce process improvements.

• Provide day‑to‑day administrative support and act as a key point of contact for staff, volunteers, and external partners
• Maintain accurate financial records, including bookkeeping, payroll, reconciliation, and expense processing
• Introduced booking software to streamline venue hire, invoicing, and customer communication
• Transitioned payroll and expenses to cloud‑based systems, reducing processing time by over 50%
• Produce monthly financial reports and forecasts for trustees
• Create onboarding documentation to support new staff and improve internal communication
• Coordinate international financial support during crisis situations, ensuring compliance with relevant legislation
• Implement office‑wide efficiency improvements to enhance service delivery and community engagement

Building Manager at Burnage Family Church (2015-05 – Present)

Ensure the building is welcoming, safe, and well‑presented for all users, overseeing maintenance, cleaning, and groundskeeping.

• Ensure the building is welcoming, safe, and well‑presented for all users, overseeing maintenance, cleaning, and groundskeeping
• Act as the first point of contact for visitors, supporting events, meetings, and community activities
• Manage room bookings, customer enquiries, and building access, maintaining high standards of service
• Negotiate early utility renewals to protect finances and support community warm‑space initiatives
• Review and update facility hire pricing to align with market rates and increase revenue
• Lead Covid‑19 compliance, enabling safe building use and supporting its function as a polling station
• Produce clear building‑use documentation to support safety, compliance, and customer understanding

Bar Staff at Nip & Tipple (2025-04 – 2025-09)

Delivered friendly, efficient customer service in a fast‑paced environment.

• Delivered friendly, efficient customer service in a fast‑paced environment
• Managed cash handling, stock rotation, cleaning, and venue presentation
• Trusted with opening/closing duties, deliveries, and running the bar independently

Sales Assistant at WM Morrison, Elvetham Heath (2003 – 2005)

Provided customer service on checkouts and supported other departments as needed.

• Provided customer service on checkouts and supported other departments as needed
• Developed early experience in customer interaction, teamwork, and retail operations

A Levels in Multiple

GCSEs in Multiple